FM Contract Manager

Serco: HMP Fosse Way, Leicester, LE18 4WS

Permanent, Full Time (Mon – Fri / 08:00 – 17:00)

£65,000 per annum + Corporate Benefits Package

Ready to impact a better future?
As an FM Contract Manager in our Justice and Immigration Facilities Management team, you’ll take the lead in ensuring safe, high‑quality and financially controlled delivery of facilities management services across a complex secure environment. Your work will directly support a safer, more sustainable and well‑run establishment, helping us create impactful solutions that touch lives every day.

You’ll play a key role in shaping the future of the site’s built environment. Whether you’re optimising lifecycle maintenance, driving operational improvements, or supporting the development of colleagues, the positive impact of your work will reach employees, visitors and the wider community.

What you’ll do as an FM Contract Manager
You’ll be entrusted to:

• Manage and control an FM budget of over £4m, ensuring financial accuracy, statutory compliance and commercial performance.
• Lead delivery against Ministry of Justice contract KPIs and support client reporting, including weekly and monthly performance and CDI returns.
• Act as the operational escalation point for all FM‑related services on site.
• Oversee asset replacement planning and delivery in partnership with the FM Asset Manager.
• Select, negotiate with and manage specialist contractors across hard FM services, such as lifts, water treatment and waste.
• Drive safe, high‑quality FM service delivery and operational compliance, including SFG20 requirements and CAFM usage.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Strong experience in financial budgeting and control for multisite FM contracts of £4m+.
• Solid commercial acumen, including understanding of SLAs and CDIs.
• Experience leading FM operations in a custodial or similarly complex environment.
• Knowledge of Health and Safety, Environmental legislation, Quality Assurance and COSHH requirements.
• Working knowledge of CAFM systems and strong PC literacy across Microsoft Office.

Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• A company car or cash alternative
• Private medical insurance
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• Free on-site car parking

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.