Vetting & Onboarding Team Manager-People Services

Vetting and Onboarding Team Manager 

Hybrid – 2/3days in Kirkby, Merseyside, Liverpool 
Full Time, Permanent  
£30,000-£34,000 per annum 

Here at Serco, we are seeking a proactive and experienced Vetting & Onboarding Team Manager to join our HR team. In this pivotal role, you’ll ensure the efficient delivery of all screening and vetting checks within your designated area, supporting the compliance and operational needs of the business.

You’ll be at the forefront of continuous improvement, streamlining processes, delivering expert advice, and providing hands on leadership to our Administrators and Specialists. From overseeing system configurations to supporting new business transitions, this role is ideal for someone with a keen eye for compliance and a passion for developing high-performing teams. 

As part of this you will: 

System Configuration & Maintenance 

• Oversee configuration and maintenance of vetting systems (e.g., Access Screening, Health Hub Portal, DocuSign, People First). 

• Drive system optimisation to meet service delivery and compliance needs. 

Team Leadership & Development 

• Lead, manage, and develop a team of Administrators and Specialists. 

• Deliver regular 1:1s, coaching, and performance reviews in line with Serco standards. 

• Conduct audits and implement service improvement initiatives. 

Process & Compliance Management 

• Ensure vetting processes meet legal and operational requirements. 

• Maintain and update procedural documentation (e.g., checklists, guides, templates). 

• Deliver accurate clearance status reports and audit outputs. 

Stakeholder Engagement 

• Act as the primary contact for vetting matters across key stakeholder groups. 

• Build strong relationships with internal and external partners (e.g., MOJ, Home Office, UKSV). 

Expertise & Knowledge Management 

• Maintain subject matter expertise across vetting platforms and regulations. 

• Train others in systems and processes such as SAP, ServiceNow, and UKSV Portal. 

Issue Resolution & Continuous Improvement 

• Handle and resolve complaints or escalations. 

• Recommend and implement improvements to reduce recurrence of issues. 

Business Integration & Transition Support 

• Lead Right to Work checks and employment screening for TUPE transfers and acquisitions. 

• Oversee smooth onboarding of new business contracts into the VOB function 

What you will need to do the role: 

• Strong knowledge of vetting, screening, and onboarding processes. 

• Proficiency in systems such as SAP, ServiceNow, UKSV Portal, Access Screening, and Occupational Health platforms. 

• Skilled communicator with the ability to influence and engage across all levels. 

• Proven experience coaching and developing teams in a compliance-driven environment. 

• Understanding of Serco’s HR policies and performance frameworks (desirable). 

• Some travel may be required to support stakeholders or transition activities. 

Why Serco: 

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. 

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence. 

What we offer:  

• 25 days annual leave plus bank holidays. 

• Annual leave purchase scheme. 

• Up to 6% contributory pension scheme 

• Flexible working options. 

• Free onsite parking. 

• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. 

• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. 

• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. 

• A safe and supportive culture.  

• A company passionate about diversity and inclusion. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.