Vetting and Onboarding Administrator

HR Vetting & Onboarding Administrator – 7 Months Fixed Term Contract

Location: VOB Office, Central House, Kirkby, Merseyside (with flexible working)
Reporting to: VOB Team Manager
Salary: £24,500 + Corporate Benefits

At Serco, we support governments and essential public services across the UK, and we rely on robust, compliant vetting and onboarding processes to ensure the safety and integrity of our operations.

We’re looking for a HR Vetting & Onboarding Administrator who can deliver a high-quality, accurate and customer-focused service to our employees, hiring managers and internal stakeholders.

This is an excellent opportunity for someone who is detail focused, organised, confident working with multiple systems, and passionate about delivering a positive onboarding journey.

What you’ll do

• Process BPSS, DBS, Home Office, Ministry of Justice, and UK Security Vetting (UKSV) clearances for new joiners, employees and contractors.
  
  
• Support and advise managers on criminality checks and the application of relevant legislation.
  
  
• Conduct Right to Work checks, support visa processes and ensure full compliance with UKVI guidelines.
  
  
• Coordinate and monitor Occupational Health checks, ensuring timely completion and escalation.
  
  
• Verify identity documents, obtain references and maintain accurate personnel data in line with screening requirements.
  
  
• Generate offer packages and guide new employees through the onboarding process.
  
  
• Manage queries from internal and external stakeholders, ensuring clear, timely and professional communication.
  
  
• Maintain, update and cleanse vetting records and HR systems in line with GDPR and security requirements.
  
  
• Work collaboratively with Security Controllers, external agencies and Serco colleagues across multiple contracts.

What you’ll bring

• Strong administrative experience with excellent attention to detail and data accuracy.
• Confident using multiple systems and comfortable learning new software.
• Excellent communication skills - able to liaise professionally with employees, managers and external organisations.
• Strong organisation and time-management skills, able to handle a high-volume workload.
• A customer-focused approach with the ability to explain processes clearly and manage expectations.
  
  
  

Desirable:

• Knowledge of UK Right to Work and UKVI legislation.
• Exposure to vetting or security clearance processes (BPSS, DBS, UKSV, HO/MoJ).
• Experience in HR administration, onboarding or recruitment processing.

Why Serco

At Serco, you’ll join a team united by purpose - providing the support and processes that help thousands of employees deliver essential public services across the UK.

We offer flexible working arrangements (typically 2–3 days from home), development opportunities, and the chance to deepen your HR and compliance expertise in a supportive, mission-driven environment.

Apply now

If you’re organised, accurate, and ready to play a key role in ensuring safe, compliant and positive employee onboarding, we’d love to hear from you.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.