Claims Manager

Location – Hybrid/ London

Permanent – Full Time

Salary and Benefits – Competitive + Car/ Car Allowance, Bonus Scheme, Private Medical Cover and Pension Matched up to 6%

Be at the centre of how we manage and resolve risk globally

This is a high-impact opportunity to shape how a global organisation manages its most complex and high-value insurance claims.

As Claims Manager, you’ll sit within the Group Insurance team, working at the intersection of finance, risk, legal, and operations. Your role will go beyond oversight—you’ll influence outcomes. From managing major losses and litigation through to improving how claims are handled, reported, and analysed, you’ll play a critical role in protecting the business and driving better decision-making.

You’ll be working across multiple geographies and insurance classes, partnering with internal stakeholders, brokers, third-party administrators, and captive insurers to ensure claims are handled efficiently, fairly, and with strong commercial discipline.

What you’ll be doing

You’ll take ownership of the Group’s claims landscape, with a focus on both delivery and continuous improvement:

• Overseeing the performance of third-party claims administrators and broker claims advocates, ensuring consistently high standards
• Managing complex and high-value claims, including large losses and litigation, in collaboration with Legal and senior stakeholders
• Ensuring claims are resolved efficiently, with strong control over cost, reserves, and outcomes
• Validating claims reserves and insurance costs to ensure accuracy and robustness
• Leading claims audits and strengthening governance, controls, and data integrity
• Enhancing incident reporting processes and driving improvements in claims management frameworks
• Producing and analysing loss data, dashboards, and insights to inform business decisions
• Advising the business on claims exposure, trends, and risk implications
• Supporting renewal strategies through claims insights and collaboration with the wider insurance team
• Delivering training and guidance to improve claims awareness and capability across the business

What we’re looking for

We’re looking for someone who brings both technical depth and the confidence to operate in a complex, global environment:

• Significant experience in commercial claims management, ideally within a large, multinational organisation
• Proven track record managing complex, high-value claims and litigation
• Strong understanding of insurance policy wordings across Property, Liability, Motor, Financial Lines, and Specialty classes
• Experience working with third-party administrators and captive insurance structures
• Strong analytical and financial acumen, with the ability to interpret and present claims data clearly
• A confident communicator who can influence senior stakeholders across finance, legal, and operational teams
• A proactive, solutions-focused mindset with a drive to improve processes and outcomes

Why this role?

This is more than a claims oversight role; it’s an opportunity to shape how claims are managed across a global organisation. You’ll have the autonomy to drive improvements, influence strategic decisions, and build strong relationships with senior stakeholders worldwide.

If you’re looking to broaden your impact, work on complex and meaningful cases, and play a key role in how risk is managed at scale, this role offers that platform.

What we offer?

• Company car / £4200 cash alternative  

• Private healthcare
• Bonus scheme of 10% on target
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.