Communications & Marketing Assistant

Communications & Marketing Assistant

Communications & Marketing Assistant
Hybrid – Attached to our Solihull or London office  
£27-30k
Full Time, Permanent   
Band 7

Serco works in partnership with the Public Sector in the UK, providing an array of services to Government with an ambition to Impact a Better Future. Our agility, customer-first approach, robust portfolio of services, and global experience enable us to quickly respond with solutions that achieve positive outcomes for our customers. Serco is a global business that helps transform government and public services around the world. 

The Communications & Marketing Assistant will support the wider communications, marketing and brand teams in support of employee engagement internally and enhancing and protecting our brand externally.

This is an important and varied role suited to a creative, enthusiastic and ambitious individual with a keen interest in marketing and communications, with aspirations to develop a career in this profession.

Reporting to the Head of Communication, the role holder will also have a close working relationship with the marketing and brand teams.

As part of this you’ll:

• Help to deliver communications plans
• Assist with internal and external communication activity and content, such as newsletters, social media posts, intranet updates, videos
• Support the graphic design lead with requests. This might include social media graphics, video editing, side decks, editing of Pdfs.
• Support with ‘website administration’ including fixing broken links, making basic content updates and managing service tickets.
• Maintain the administration of contact databases, distribution lists, communication tools and other relevant communication systems
• Keep track of projects
• Assist with event planning and delivery
• Work with colleagues across different teams
• Monitor campaign effectiveness
• Support with research, data and insights to inform effective communication plans

What you’ll need to do the role:

• Some experience in a similar role preferred, with a genuine interest in the communications profession.
• Good written and verbal communication skills.
• Excellent organisation skills.
• Good attention to detail.
• Problem solving ability.
• Flexible and adaptable.
• Ability to work to tight deadlines.
• Ability to prioritise simultaneous projects and deadlines in a complex organisation.
• Ability to work collaboratively with colleagues.
• Good interpersonal skills and ability to build and maintain professional and positive working relationships with people at all levels.
• Desire to learn and develop – career progression encouraged and supported.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
  
  
  

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.