Insurance Manager

Insurance Manager

Location – Hybrid/ London

Permanent – Full Time

Salary and Benefits – Competitive + Car/ Car Allowance, Bonus Scheme, Private Medical Cover and Pension Matched up to 6%
 

Drive how we manage risk and how we do it better

This is an opportunity to step into a role where you won’t just manage insurance programmes, you’ll continuously improve how they operate.

As an Insurance Manager within the Group Insurance team, you’ll play a central role in shaping how a global organisation manages its insurable risk. From structuring programmes and supporting renewals to influencing how risk is transferred and retained, your work will directly support business growth, protect performance, and enhance decision-making.

But what sets this role apart is the focus on evolution. You’ll be expected to challenge the status quo, identifying opportunities to improve processes, optimise cost, enhance coverage, and strengthen how insurance supports the wider business.

What you’ll be doing

You’ll take ownership of key elements of the Group’s global insurance programme, while driving improvements across how it operates:

• Managing day-to-day insurance programmes across multiple regions and business units
• Leading end-to-end renewal activity, from underwriting data through to negotiation and placement
• Ensuring insurance programmes meet contractual requirements and align with the Group’s risk appetite
• Continuously reviewing and improving programme structure, including insurer placement, retention levels, and use of captive insurance
• Providing clear, commercially focused insurance advice to support new business and contract delivery
• Identifying opportunities to improve processes, data quality, and the efficiency of insurance operations
• Analysing claims and loss data to inform better decision-making and risk management strategies
• Building strong relationships with brokers, insurers, and internal stakeholders
• Supporting contract certainty through policy wording review and negotiation
• Collaborating with divisional and senior stakeholders across finance and operations

What we’re looking for

We’re looking for someone who combines strong technical expertise with a mindset focused on continuous improvement:

• Significant experience within corporate insurance, ideally in a large, multinational organisation
• Strong knowledge across Property, Liability, Financial Lines, and Specialty insurance classes
• Experience managing global insurance programmes and renewal processes
• Experience working with captive insurance structures and retained risk strategies
• A proven ability to identify and deliver process improvements and operational efficiencies
• Strong analytical capability, including insurance cost and performance optimisation
• A confident communicator, able to influence and build credibility with senior stakeholders
• A proactive, curious approach with a drive to challenge and improve how things are done

Why this role?

This is more than a traditional insurance role, it’s an opportunity to shape and improve how insurance supports a global business. You’ll have the platform to influence strategy, enhance processes, and build your profile across senior stakeholders, while working across a broad and complex risk landscape.

If you’re someone who sees opportunity in improvement and wants to make a tangible impact, this role offers exactly that.

 What we offer?

• Company car / £4200 cash alternative  

• Private healthcare
• Bonus scheme of 10% on target
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.