Time-based compliance management support

Package Description

Joining Serco amazing team offers:

• Competitive salary
• Great career opportunities
• Corporate benefits package
• International environment
• Possible hybrid work

Job Introduction

Serco is the preferred partner for European institutions and international organisations, offering ICT services and contact centre management across Europe. Our expertise extends from information systems support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in service integration and management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Time-based compliance management support for Eurocontrol in Maastricht, Netherlands and various locations around Europe.

Key Responsibilities

• Import and maintain regulations and standards in the Polarion database.
• Work with subject-matter experts to develop and maintain compliance descriptions.
• Improve and deliver reports on compliance status.
• Develop and execute processes related to compliance.
• Execute compliance audits against applicable regulations in collaboration with the SQCS Quality Management team.
• Follow-up on corrective actions related to compliance.
• Develop and deliver training to MUAC staff on compliance management.
• Support in preparation and execution of external audits.

Skills

Qualifications

• Completed university studies in a relevant field (e.g., engineering, law, business administration).

Language Requirements

• Proficiency in English (technical/professional level: Listening C1 / Writing B2 / Understanding B2).

Technical/professional experience - Mandatory

• Minimum 3 years of professional experience in compliance management.
• Minimum 1 year of experience in analysing and interpreting EU regulations relating to processes and equipment.
• Minimum 1 year of experience in developing and maintaining compliance management information systems.
• Minimum 1 year of experience in coordinating and conducting audits against internal management system processes and procedures.

Technical/professional experience – Desirable

• Knowledge of compliance in a heavily regulated environment (e.g. aviation, banking, pharmaceuticals) would be considered an advantage.
• Knowledge of relevant national, European and international regulations related to air traffic control (e.g. EU Directives, ICAO regulations).
• Knowledge of developing, implementing and maintaining policies and procedures.
• Knowledge of developing and delivering compliance training programmes or employee compliance communications would be an advantage.
• Knowledge of management tools such as Polarion would be an advantage.

Personal Characteristics

• Strong team player with a positive and open-minded attitude.
• Committed to delivering results, with a hands-on approach.
• Experience working in multi-cultural teams.