Club Manager

Serco: Lockmeadow Health Club, ME16 8LW

Permanent, Full Time

Up to £35,000 per annum + Corporate Benefits Package

Serco Leisure operates a diverse portfolio of leisure and wellness facilities across the UK, including large public leisure centres and premium health club environments.

We are recruiting a Club Manager for Lockmeadow Health Club, a flagship site within the Kent cluster. This role is responsible for the safe, effective and high-quality day-to-day operation of the health club, with a particular focus on service delivery, operational excellence, people leadership and health and safety.

Reporting to the General Manager (Kent Cluster), the Club Manager will lead the site-based team at Lockmeadow, work closely with central support functions, and provide strong operational leadership — particularly across aquatics, plant, compliance and duty management — to complement the strategic and financial leadership held at General Manager level.

What you’ll do

• Lead and champion a strong health, safety and environmental culture, ensuring full compliance with legislation, Serco governance and industry best practice.
• Take primary responsibility for the operational running of Lockmeadow Health Club, ensuring smooth daily delivery across all areas of the facility. Ability to think strategically, influence effectively and deliver results at pace.
• Provide specialist leadership in pool operations, plant management, and aquatic safety systems, working closely with the General Manager on risk management and compliance.
• Lead customer service excellence across the site, ensuring Lockmeadow consistently delivers a premium health club experience aligned to the Serco Way.
• Recruit, develop and engage operational teams, ensuring the facility is appropriately staffed, trained and performance-managed.
• Support the delivery of the site business plan through operational efficiency, member experience and service quality (with overall financial accountability retained by the General Manager).
• Act as the senior on-site manager in the absence of the General Manager and take control during emergency situations where required.
  
  

What you’ll bring

• Proven management experience in a health club or leisure environment, with experience leading multi-disciplinary operational teams.
• Strong operational leadership capability, particularly in aquatics, plant operations, and health & safety compliance.
• Demonstrable experience in team leadership, coaching and staff development.
• Ability to think clearly under pressure and manage high-demand operational environments.
• Excellent customer service leadership and stakeholder management skills.
• RLSS National Pool Lifeguard Qualification, Pool Plant Operators Certificate (where applicable) and First Aid at Work, or willingness to obtain.
• IOSH Managing Safely and a Level 3 qualification are desirable.

Why join Serco

• Clear career progression and ongoing learning & development
• Opportunity to lead, coach, and grow within a nationally recognised leisure operator
• Competitive salary and performance-related income opportunities
• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check 
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution
• Up to 22 days annual leave (Pro Rata) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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