Duty Manager

Serco: Maidstone Leisure Centre, ME15 7RN

Permanent, Full Time

£28,074 per annum + Corporate Benefits Package

Serco Leisure is one of the UK’s leading national operators of leisure centres, destination venues and elite sporting facilities.

We’re recruiting a Duty Manager to manage the Maidstone Leisure Centre facility, ensuring all activities are delivered to a high standard with safety as the first priority.  The role will involve a high level of customer interaction as well as the deployment and supervision of the operational team, alongside taking control and responding in the event of any emergency situation. 

You’ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.

Key responsibilities

• Open and close the site and maintain security
• Supervise and deploy lifeguards and operational staff
• Ensure compliance with health & safety and outdoor pool procedures
• Respond to accidents, incidents and emergency situations
• Deliver excellent customer service and handle customer feedback
• Carry out site checks and maintain standards of cleanliness and presentation
• Support cash handling and basic financial procedures
• Assist with staff training, rotas and absence management

What we’re looking for

• Experience in a leisure, aquatic or supervisory role / operational leadership
• Emergency response leadership
• People management experience
• Confident leader who stays calm under pressure
• Strong customer service and communication skills
• High standards of health & safety awareness
• Comfortable working outdoors in all weather conditions

Desirable Qualifications

• NPLQ
• Pool Plant Operators Qualification (PPO) – training will be provided for the successful candidate without PPO.
• First Aid at Work including AED

Why Serco

• Clear career progression and ongoing learning & development
• Opportunity to lead, coach, and grow within a nationally recognised leisure operator
• Competitive salary and performance-related income opportunities
• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check 
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution
• Up to 22 days annual leave (Pro Rata) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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