Injury Management Advisor

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. This role is a hybrid position that can be based out of our Melbourne or Adelaide Corporate office.

We offer plenty of room for you to grow and flexible benefits to suit you at every stage of your life and career, including:

• Supportive and inclusive work environment
• Great career development opportunities
• Work-life balance with flexible hybrid working arrangements
• Access to health and wellbeing programs
• Competitive salary and benefits package
• Opportunity to work with a global leader in public service

Make an impact at Serco

As an Injury Management Advisor supporting our contracts across VIC, SA & NZ, you will play a vital role in ensuring safe and sustainable return-to-work outcomes for injured colleagues. Reporting to the Injury Services Manager, you’ll be responsible for providing specialist injury management support, managing workers’ compensation cases, and implement return-to-work strategies to ensure a smooth and sustainable recovery process. You'll work closely with internal teams, insurers, healthcare professionals & rehabilitation providers to achieve the best possible outcomes for employees & Serco. Your expertise will help create a positive impact on workplace health and safety across Serco’s contracts. 

In this role, you’ll make a difference by:

• Managing workers' compensation and injury management cases in line with legislative and Serco requirements
• Developing and implementing return-to-work strategies for injured colleagues
• Collaborating with insurers, healthcare providers, and rehabilitation specialists to achieve optimal outcomes
• Providing specialist training, coaching, and consultation to site leadership and teams
• Maintaining accurate injury management records and ensuring compliance with regulatory requirements
• Supporting initiatives to improve workplace health, safety, and injury prevention

Serco is a place for you

Your ideal skills & experience:

• Experience in workers’ compensation and injury management (an allied health background is highly desirable)
• Strong knowledge of  Workers' Compensation legislation and best practice injury management strategies
• Experience in developing return-to-work plans and liaising with external healthcare providers
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work both independently and as part of a team, with strong problem-solving and analytical skills
• Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable, but not essential)
• Experience using Solv Injury or similar case management systems (Desirable)
• Ability to travel to metropolitan areas is a requirement within this role
• Valid Driver's License Class ‘C' 

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.