Operations Manager

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities to grow within a government-backed service foused organisation

• Access to leadership development and coaching programs

• Flexibility to support your work-life balance

• Inclusive and supportive team environment

• Diverse and meaningful work that makes a real difference

Make an impact at Serco

We’re looking for an experienced, values-driven Operations Manager to lead our Justice Transport Services (JTS) operations in Melbourne. You’ll oversee the delivery of contractual performance, drive continuous improvement, and ensure the safety and wellbeing of our team and the people in our care. This is a leadership role requiring resilience, collaboration and a strong customer focus, reporting to the Justice Director – Justice Transport Services Victoria

As an Operations Manager in the JTS team, you’ll make a positive impact by:

• Leading and coaching a team of Transport Care & Custody Officers (TCCO) and Supervisors/Controllers

• Establishing & maintaining relationships with internal teams and engagement with key justice and law enforcement partners

• Overseeing contractual and operational performance, KPIs and compliance

• Delivering services aligned with health, safety and welfare standards

• Driving operational excellence and continuous improvement

• Providing 24/7 on-call operational support as required on a rotating basis

Serco is a place for you

You could be a great fit if you have:

• Experience managing operations within justice, security, or related industry with a focus on people transport services (operational fleet transport management experience is also highly regarded)

• A proven record of strong leadership and people management

• The ability to work with diverse teams in high-pressure environments

• Sound understanding of legal, contractual and risk frameworks

• Excellent stakeholder management and communication skills

• Tertiary qualifications and/or 5+ years in the criminal justice sector

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will support you to achieve your goals. With Serco, you will appreciate a flexible approach to work-life that comes with working at a company with long-term experience and excellence in delivering services of excellence to governments globally.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus exclusively on providing services to governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.