People & Capability Manager

Serco is a place to grow

Serco offers a career environment where growth is driven by challenge, accountability and impact. The work is complex, and the outcomes matter, creating genuine opportunities to strengthen capability, exercise judgement and develop as a senior leader.

As part of a values-led, high-performing organisation, you’ll have access to:

• Roles with scale and complexity that accelerate professional growth
• Exposure to nationally significant government services where your contribution shapes real outcomes
• Long-term stability through enduring, government-backed contracts
• A performance-driven culture that sets high expectations and supports delivery
• Development and career progression opportunities across Serco’s AsPac operations
• Access to wellbeing and employee support programs that help sustain performance

At Serco, growth comes from doing work that matters and being trusted to lead in environments where your impact is tangible and lasting.

Make an impact at Serco

At Serco, we do important work that really matters. As our People & Capability Manager, you’ll partner with operational leaders across a large, nationally significant Community Services contract supporting people with disability and the broader community. Leading both strategic and operational people priorities, you’ll shape workforce capability, leadership effectiveness and cultural maturity across a complex, geographically dispersed workforce. Working closely with senior leaders and Centres of Expertise, you’ll deliver practical workforce solutions that strengthen operational performance, support transformation and ensure our people feel safe, supported and empowered to do their best work. This is a highly visible senior leadership role where your expertise will directly influence service delivery outcomes, workforce sustainability and long-term contract success.

The People & Capability (P&C) function is a strategic partner to the business, working hand in hand with leaders to translate contract requirements and organisational strategy into practical, sustainable workforce solutions.

As a People & Capability Manager in the Community Services team, you’ll make a positive impact by:

• Leading strategic people initiatives aligned to operational, contractual and community outcomes
• Driving workforce transformation, organisational design and culture uplift programs
• Developing leadership capability through coaching, performance management and succession planning
• Guiding complex employee and industrial relations matters within highly regulated and unionised environments
• Providing expert advice on complex employee relations, industrial relations and workforce risk matters
• Enhancing workforce planning, engagement and retention through people insights and operational data
• Partnering with operational leaders to strengthen accountability, capability and continuous improvement across frontline teams

Serco is a place for you

You could be a great fit if you have:

• Extensive experience leading strategic and operational P&C functions within large, complex organisations
• Experience supporting geographically dispersed frontline workforces in disability, community services, healthcare or Government-aligned environments
• Strong employee and industrial relations capability, including managing complex workforce matters and risk
• Proven experience influencing senior stakeholders and building leadership capability at scale
• Experience leading workforce transformation, operational change and service delivery growth initiatives
• Strong commercial acumen with the ability to balance operational priorities with long-term workforce strategy
• Confidence using workforce data and insights to support evidence-based decision making
• Tertiary qualifications in Human Resources, Industrial Relations or a related discipline

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.