Senior Technical Business Analyst

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible hybrid working options

• Access to professional development programs

• Inclusive team environment that values diverse perspectives

• Long-term, Government-backed contracts

• Tools and support to make an impact in your career

• A strong focus on work-life balance and wellbeing

Make an impact at Serco

Are you passionate about bridging the gap between business and technology? As a Technical Business Analyst, you'll play a key role in designing smart, people-centred digital solutions that improve lives and services. In this role, you'll collaborate across diverse teams—from developers to UI/UX designers—to deliver agile, user-focused outcomes for essential government services. You’ll be part of a tech-forward and purpose-driven culture where your voice and ideas matter.

As a Senior Technical Business Analyst in the Technology team, you’ll make a positive impact by:

• Leading requirements-gathering sessions across business and technical teams

• Documenting user stories, functional and non-functional requirements, and acceptance criteria

• Collaborating with UI/UX designers and developers to ensure intuitive, feasible solutions

• Mapping and improving business processes using Lean, BPMN and Six Sigma methodologies

• Supporting Agile ceremonies and promoting continuous improvement

• Facilitating user acceptance testing and supporting successful rollouts

Serco is a place for you

To be successful in this role you’ll have:

• A degree in IT, Business Analysis or a related field

• 5+ years of experience in business analysis and system development

• Strong skills in SDLC, Agile and DevOps environments

• Confidence working with .NET, Oracle, SQL, and modern UI/UX frameworks

• Experience in process mapping and documentation tools such as Visio

• Excellent communication and stakeholder management skills

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.