Telehealth Nurse (Health Direct)

Work From Home as a Telehealth Triage RN | Australia-wide | 24/7 National Service

Are you a Registered Nurse looking for a change without stepping away from frontline impact?
Curious about how teletriage can expand your assessment and critical thinking skills in a growing specialty?

This role is part of our partnership with Healthdirect on the 1800 Medicare line, supporting their mission to deliver accessible, high-quality healthcare advice to every Australian.

If you're seeking meaningful nursing work with real flexibility, this is it. You'll provide clinical triage and safe care guidance to callers across Australia using evidence-based pathways and secure digital systems.

We are currently offering:

• Fixed term contracts (20 - 38 hours per week) until 30 June 2026, with potential extension, OR
• Casual contracts (minimum 20 hours per week) with the option to pick up additional hours

Hours of Operation:

• 24/7 inbound service
• 4–10 hour shifts
• Rotating roster provided fortnightly
• Availability required across days, evenings, nights and weekends
• Set shifts are available for full-time candidates between the hours of 3:00pm - 8:00pm AEDT.

What you'll do:

• Triage and assess callers
• Extract and interpret key clinical information
• Provide evidence-based guidance via clinical pathways
• Refer or escalate when required
• Complete accurate documentation in secure systems
  
  

Training:

We provide 7 days of paid online training to prepare you for the role. Full attendance for the 7 days is essential.

You'll thrive here if you:

• Are an Registered Nurse with unrestricted AHPRA registration (3+ years)
• Have 3 years full-time (or equivalent) recent experience in acute, ED, primary health or rural/remote settings
• Show strong clinical judgement and remain calm under pressure
• Are confident navigating digital systems, CRMs and telehealth platforms
• Have a private home workspace, reliable Wi-Fi and strong mobile reception
• Can work 24/7 rotating shifts, incl. days, evenings, nights and weekends

CV Requirements:

As part of your application, please ensure your CV includes the following details so we can accurately assess your clinical experience:

• Weekly hours or FTE worked for each role
• For casual roles: a Statement of Service or an outline of your average weekly hours
• Employment dates in MM/YY format
  

Applications that don't include this information may experience delays in processing

Join the Serco Community
At Serco, you'll be part of a global team delivering essential public services. Our values — Trust, Care, Innovation and Pride — guide everything we do. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.

Please apply through the official process, as we cannot accept applications via email.

For enquiries: healthcare.projects@serco-ap.com

Learn more: serco.com/aspac/careers