Telehealth Nurse (Health Direct)

Bring Your Nursing Expertise Home - Join Serco’s Virtual Clinical Team

We’re hiring Registered Nurses (part-time and full-time, minimum 30 hours/week) to support Australians over the phone - offering expert clinical guidance across a flexible 24/7 roster all from the comfort of your home.

This role is part of our partnership with Healthdirect, supporting their purpose-driven mission to provide accessible, high-quality healthcare advice to every Australian, no matter where they live.

As part of the role, you will:

• Triage and assess callers to determine appropriate care pathways

• Actively listen and extract vital clinical information

• Offer guidance using clinical pathways and evidence-based tools

• Refer or transfer to relevant services when required

• Document interactions using a secure digital system

Training:

We provide a full week of paid online training to set you up for success. Full attendance is essential during training. Training dates will be confirmed with you during the recruitment process.

Who We’re Looking For:

• Registered Nurses with unrestricted AHPRA registration for a minimum of 3 years

• Have at least 3 years of full-time (or equivalent) clinical experience as an RN within the past 5 years

• Recent experience in complex primary health, acute medical, emergency department or rural/remote settings

• Are confident working autonomously and under pressure

• Can demonstrate strong computer literacy skills, including comfort navigating telehealth platforms, CRMs and digital communication tools

• Have a home setup with reliable Wi-Fi, strong mobile reception, and a quiet, confidential space

• Must reside within Australia to be eligible for this role

Hear From Our Team

“I honestly can’t recommend Serco enough. The staff have been incredibly accommodating and flexible with me as a new mum. And please do let newcomers know - this job is far from boring! There’s so much variety in the calls, and I’m constantly using my critical thinking skills.” — Current Serco Telehealth Nurse

Join the Serco Community

At Serco, you’ll be part of a global team of 60,000+ professionals delivering essential public services across sectors including Community Services, Defence, Healthcare, Immigration, Justice and Transport.

From managing public health services to supporting vulnerable communities, our people are united by a shared mission: to bring service to life and make a meaningful impact every single day.

Our core values - Trust, Care, Innovation, and Pride - guide everything we do.

We’re proud to foster a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.

To help us manage applications fairly and efficiently, please submit your application via the official process. We cannot accept applications by email.

For genuine enquiries, contact: healthcare.projects@serco-ap.com

Learn more at www.serco.com/aspac/careers