Transport Care & Custody Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Fully paid 7-week initial training course
• Serco intends to acknowledge the terms and conditions outlined in the relevant G4S Enterprise Agreement
• Hourly rate increases as you achieve Transport Care & Custody Officer Level 2 and Level 3
• Access for you and your family to Sonder our 24/7 EAP program partner
• Full uniform kit provided
• Discounts on gym memberships and wellbeing services
• Access to savings on fuel, groceries and everyday essentials

Make an impact at Serco

You’ll work with colleagues based out of our Operations Centre in Sunshine, helping ensure people in custody are moved safely, respectfully and with care across Victoria.

As a Transport Care and Custody Officer, you play a critical role in safely and respectfully escorting people in custody between police stations, courts, prisons and other approved locations. This work is grounded in responsibility, effective communication and ensuring every individual is always treated with dignity in every interaction.

As a Transport Care & Custody Officer, you’ll make a positive impact by:

• Transporting people in custody safely and respectfully between approved locations
• Communicating clearly with your team and the Operations Centre to keep each movement coordinated
• Staying aware of risk and using good judgement to maintain safety throughout each journey
• Treating people with dignity, privacy and fairness in all interactions
• Preparing for each shift through briefings and updates so movements are planned and managed well
• Keeping accurate records and reporting key information as required

Serco is a place for you

If you've got the heart, integrity, and drive to make a difference, you're our ideal candidate.

• No experience? No worries. We’ll train you from day 1, ensuring you're supported for the journey ahead.

You could be a great fit if you have:

• A calm, steady approach in fast-moving situations
• Good communication skills and the ability to work well in a team
• Sound judgement and attention to detail
• Respect for others and a commitment to treating people with dignity
• The confidence to follow procedures and stay focused under pressure
• A reliable, responsible mindset and a willingness to learn

You’ll also need:

• A valid driver’s licence class Heavy (HR)
• Hold a Certificate III in Correctional Practice
• A current Working with Children Check, or willingness to obtain one
• The ability to satisfactorily pass a National Police Check, and obtain the relevant State Approval process in accordance with the Ministry of Justice for VicPol and Corrections Victoria requirements
• Meet the entry level requirements to obtain a Certificate III Correctional Practice
• Meet the physical fitness standards to ensure you have the capability to perform the role safely, including extended periods of standing, walking and securing individuals
• Australian Work Rights

The initial training course will commence on Monday, 9 February 2026. Given the tight timeframe, your full commitment is essential to complete the recruitment process, meet the compliance requirements, and attend your pre-employment medical without delay.

Assessment Centres will run from Monday, 5 January to Sunday, 11 January 2026, and you must be available to attend on one of these days. If you are successful, you must also be able to commence the course on Monday, 9 February 2026.

Please note that leave cannot be approved during the training course, which runs for the first seven weeks.  Full attendance is required to ensure all learning modules are completed.

If you would like to find out more before applying, please feel free to contact Kirsty Jeffries – TA Lead - kirsty.jeffries@serco-ap.com, we would love to hear from you.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.