Transport Care & Custody Supervisor Controller

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Competitive salary with contracted government-service support

• Ongoing leadership development and training programs

• Opportunities to mentor, lead and shape future teams

• A diverse, inclusive and gender-diverse workplace

• Access to wellbeing and mental health programs

• Meaningful work that improves lives and communities

Make an impact at Serco
We’re looking for an experienced and people-focused Transport Care & Custody Supervisor-Controller to lead our Justice Transport Services (JTS) day-to-day operations in Victoria. In this role, you’ll be responsible for supervising daily transport schedules, supporting frontline teams, and ensuring timely, secure and compliant movements of people in custody. This is a dynamic, fast-paced leadership role ideal for someone who thrives on teamwork, logistics, and creating a safe and supportive work environment.

As a Transport Care & Custody Supervisor-Controller in the JTS team, you’ll make a positive impact by:

• Overseeing daily transport operations, escort team deployment and vehicle scheduling

• Mentoring and developing operational staff across multiple locations

• Managing team performance, compliance and workplace safety & staff wellbeing

• Coordinating with stakeholders across justice, law enforcement, health and transport sectors

• Supporting safe, timely and contract-compliant movement of people in custody

• Handling issues and incidents with professionalism and empathy

Serco is a place for you
You could be a great fit if you have:

• Certificate III in Correctional Practice (mandatory)

• Certificate IV in Correctional Practice or willingness to obtain it (advantageous)

• HLTAID011 Provide First Aid and HLTAID009 Provide CPR (or willingness to obtain)

• AIIMS Level 2 – Incident Management (mandatory or willingness to obtain)

• At least 5 years’ experience in custodial or human service delivery management

• Strong interpersonal and leadership skills with calm decision-making ability

• Experience leading diverse teams in high-pressure settings

• Confidence with rostering systems and logistics coordination

• A valid Heavy Rigid (HR) driver’s licence or the ability to obtain

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will support your development and achievement of both personal and professional goals.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.
By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco