Workorder Hub Administrator

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Career development and training opportunities
• Supportive leaders who value collaboration and care
• Access to wellbeing and employee assistance programs
• Inclusive culture where everyone feels supported
• Opportunity to work on meaningful government services

Make an impact at Serco

As a Workorder Hub Administrator, you’ll support the delivery of essential maintenance services for public housing across Victoria. Working within the Homes Victoria Property Maintenance Services team, you’ll help ensure work orders are managed efficiently so renters receive safe and well-maintained homes. This role connects field teams, subcontractors and internal stakeholders, helping keep operations organised, responsive and customer focused. Your work plays a key part in maintaining housing services that directly support local communities.

As a Workorder Hub Administrator in the Workorder Hub team, you’ll make a positive impact by:

• Managing work orders through contractor management systems to meet timeframes
• Monitoring job status and resolving workflow risks across maintenance activities
• Triaging unallocated work orders and supporting urgent maintenance requests
• Supporting subcontractors with administrative queries, claims and escalations
• Processing invoices, purchase orders and billing activities through SAP systems
• Engaging with renters and stakeholders to ensure responsive customer service

Serco is a place for you

You could be a great fit if you have:

• Certificate III or higher in Business, Office Administration, Finance or Engineering
• Experience in administration, facilities management or service operations
• Confidence working in high-volume workflow or customer service environments
• Strong organisational skills with high attention to detail and accuracy
• Clear communication skills and a professional phone manner
• Ability to use systems such as Microsoft Office and workflow management tools
• A proactive mindset with strong problem-solving and teamwork skills

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.