Receptionist

RECEPTIONIST

Location: Bletchley Leisure Centre, Milton Keynes, Buckinghamshire MK2 2HQ
Salary: Upto £12.21 per hour plus excellent benefits 
Schedule: 16 hours per week, Monday – Friday between the hours of 5.30am – 2pm, flexible working during operational hours.

Ready to impact a better future?

As a Receptionist in our Bletchley team, you will play a vital role in delivering an exceptional customer experience at our Leisure Centre. You will be responsible for welcoming visitors, managing front-of-house operations, and providing accurate information on our facilities, services, and memberships. This role requires a friendly, professional, and customer-focused approach, as you will be the first point of contact for members, guests, and stakeholders, ensuring every interaction reflects the high standards of Serco.

 What you’ll do as a Receptionist

• Welcoming customers and acting as the primary point of contact at reception
• Providing accurate information about the facility, services, and memberships
• Handling customer enquiries in person, via telephone, and by email
• Processing payments, handling cash, and maintaining customer records
• Supporting colleagues across the centre as required
• Contributing to a safe, professional, and enjoyable environment for customers and staff

Does this sound like you?

• Have previous experience in a customer-facing role, ideally within a busy environment
• Demonstrate strong communication and customer service skills
• Remain calm, professional, and confident under pressure
• Are comfortable handling cash and using IT systems
• Have a polite and confident telephone manner
• Hold relevant customer service qualifications (desirable but not essential)

Sales experience would be advantageous.

Vetting and checks: 

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 
 

• Holidays: 22 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year) 

• Pension: Up to 6% contributory pension scheme 

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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