Automation and AI Product Manager

• Location: Fiona Stanley Hospital, Murdoch, Perth.
• 12-month Fixed term opportunity; Hybrid role.
• Drive automation and AI initiatives through business analysis

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Collaborative culture that values innovation and impact
• Opportunities to shape the future of automation in healthcare
• A role where you can make a meaningful difference through technology
• Access to Employee Networks promoting diversity, inclusion, and belonging

Make an impact at Serco

This role is suited to a Business and Technology professional with good AI knowledge and exceptional business analysis and project management skills to help transform the way we work. In this end-to-end role, you’ll collaborate across multiple service lines to identify opportunities where automation and AI can reduce manual effort, streamline repetitive tasks and bring in process efficiencies.

You’ll engage directly with senior leaders and business stakeholders to map processes, build a pipeline of improvement opportunities, and deliver practical, cost-effective solutions using existing tools such as ChatGPT or AutoGen. With oversight of projects from concept to completion, you’ll blend business analysis, project management, and continuous improvement to turn ideas into real-world impact.

We’re looking for someone who can speak the language of the business, bring market insight, and foster strong team connections — driving smarter ways of working that make a difference every day.

This is a key role that will shape Serco’s AI roadmap and embed responsible AI practices while translating business challenges into intelligent, ethical, and scalable AI solutions.

As an Automation and AI Product Manager, you’ll make a positive impact by:

• Defining and executing the vision, roadmap, and delivery model for AI and automation products
• Leading the end-to-end delivery of automated solutions that improve efficiency and accuracy
• Building strong partnerships with business leaders, vendors, and technical teams
• Applying Agile and Scrum methodologies to manage project delivery and measure outcomes
• Driving stakeholder engagement and fostering a culture of responsible AI use
• Evaluating and implementing cutting-edge automation and AI tools and platforms
• Embedding governance, compliance, and ethical frameworks into all AI initiatives
• Monitoring trends in automation and refining strategies for continuous improvement

Serco is a place for you

To be successful in this role you’ll have:

• Proven experience implementing AI and automation tools that deliver measurable efficiencies
• Strong project management skills with experience in Agile, Scrum, or DevOps environments
• Excellent communication and influencing skills across diverse stakeholder groups
• Analytical mindset with a systematic approach to problem-solving and risk management
• Experience in data governance, privacy, and AI compliance practices
• Tertiary qualifications in business, technology, data science, or a related field
• Scrum/Agile qualifications (required); AI Product Management or Governance certifications (preferred)

You’ll be part of a forward-thinking business passionate about reimagining how work gets done through intelligent systems. Here, curiosity and creativity are celebrated — and you’ll have the opportunity to make a lasting impact on the way healthcare technology evolves.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.