Customer Service Officer

Customer Service Officer (Parking Desk)

• Located at Fiona Stanley Hospital in Murdoch, WA
• $35.80 an hour + super
• Part Time, permanent opportunity, working 5 shifts a fortnight
• All shifts will be weekdays only, either 7:30am - 3:30pm or 9:00am - 5:00pm

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Supportive leaders and a collaborative team environment
• Opportunities to contribute to an essential healthcare environment
• Opportunities to develop your customer service and operational skills
• A role where your work directly supports hospital users and services
• A strong focus on wellbeing, quality and continuous improvement
• Long-term career opportunities with Serco

Make an impact at Serco

As a Customer Service Officer in the Parking team, at Fiona Stanley Hospital, you’ll support the delivery of Vehicle and Traffic Management Services and Fleet Services. You’ll provide high-quality customer service to hospital users, manage parking and fleet-related requests, and provide timely advice and assistance across a range of services. Working closely with the VTMS Manager, Transport Services Manager, SMHS Fleet Coordinator and other Facility Management Services teams, you’ll help deliver a seamless experience for customers.

As a Customer Service Officer (Parking Desk), you’ll make a positive impact by:

• Developing and maintaining positive relationships with key stakeholders, managing expectations and providing effective solutions
• Ensuring relevant policies, procedures and work instructions are followed
• Managing available staff and subcontractor resources effectively
• Logging service requests into and processing parking permit and fleet user requests
• Providing timely and accurate advice on infringements, appeals, refunds and Fleet Services obligations
• Delivering high-quality face-to-face customer service and using de-escalation techniques to support dissatisfied hospital users
• Escalating significant complaints and issues to the VTMS Manager
• Supporting users experiencing difficulties with OnBase, permits, swipe cards, payments and related services
• Monitoring and coordinating bulk printing of ticket requests and recording voucher allocations, validations, interactions and data
• Collaborating with Helpdesk, ICT and other Facility Management Services teams to deliver a seamless user experience
• Contributing to innovation, continuous improvement, quality, risk and accreditation activities

Serco is a place for you

You could be a great fit if you have:

• Exceptional verbal and written customer service and communication skills
• Demonstrated experience working in a customer-focused environment
• Well-developed problem-solving and analytical skills
• The ability to prioritise competing demands and manage high-volume, repetitive tasks
• Strong attention to detail and the ability to remain calm when managing challenging interactions
• Experience working in a KPI-driven service with clear delivery outcomes

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco.