MES Support Officer

• Location: Fiona Stanley Hospital, Murdoch, Perth.
• Fulltime Permanent Opportunity
• Hybrid schedule: 4 onsite + 1 work from home.

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional development and internal mobility
• A collaborative and inclusive workplace where your ideas matter
• Access to training and continuous improvement initiatives
• A meaningful role supporting world-class healthcare delivery
• Leadership that values trust, care, innovation, and pride

Make an impact at Serco

As a MES Support Officer at Fiona Stanley Hospital, you’ll be part of the Managed Equipment Service (MES) team, supporting the delivery of high-quality medical equipment management in one of Australia’s most advanced healthcare facilities. You’ll play an important role in coordinating repair workflows, maintaining essential reporting and billing processes, and supporting seamless communication across contractors, clinical teams, and internal stakeholders.

In this role, you’ll help ensure medical equipment is maintained, tracked, and managed effectively — contributing directly to improved patient care and operational excellence across the hospital.

As an MES Support Officer, you’ll make a positive impact by:

• Creating, progressing, and closing Service and Equipment Requests (SERFs)
• Reviewing maintenance requests, collating repair history, costs, and required documentation
• Responding to clarifications from the Principal and coordinating with subcontractors and vendors
• Maintaining SERF trackers, dashboards, and monthly reporting data
• Preparing Variation Orders and supporting invoicing, monthly billing, and Capex submissions
• Coordinating MES team meetings, tracking actions, and maintaining accurate records
• Attending meetings relating to scheduled and reactive works to ensure timely updates
• Supporting financial processes and billing requirements in collaboration with accounting teams

Serco is a place for you

You’ll be a great fit if you have:

• Strong experience working with subcontractors in multisource environments
• High attention to detail, strong interpersonal skills, and confidence engaging at all levels
• Understanding of medical equipment operations (preferred)
• Knowledge of purchasing, contract management, and financial processes
• Experience managing trackers, data sets, and financial documentation
• Proficiency in Excel (pivot tables, formulas) and Microsoft O365
• Strong organizational skills with the ability to manage competing priorities and an awareness of time boxing tasks to enable prioritized Service Delivery
• A customer-focused approach and the ability to work both independently and as part of a high-performing team
• ITIL 4 Foundation (desirable)

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.