Mailroom Clerk

Mailroom Clerk - Full Time - 6 month contract

Fiona Stanley Hospital, Western Australia

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Ongoing training and development opportunities
• Supportive team culture and inclusive work environment
• Access to Serco’s Employee Assistance Program for health and wellbeing
• Stable, long-term opportunity in a secure government health setting
• Career progression through Serco’s internal mobility pathways
• Access to recognition programs and employee benefits

Make an impact at Serco

As a Mailroom Clerk, you will play a key role in supporting the Electronic Records Management (ERM) team by managing incoming and outgoing mail, courier coordination, scanning and document indexing. This is a full-time, hands-on role based at Fiona Stanley Hospital where you will work closely with internal stakeholders to ensure seamless mail and information handling across the facility.

As a Mailroom Clerk in the ERM team, you’ll make a positive impact by:

• Handling, sorting, and preparing mail items for internal distribution
• Collecting and delivering internal mail and confidential waste bins across the hospital
• Scanning and indexing documents into the OnBase records management system
• Managing service requests and providing outcomes via Agility
• Assisting with printing, franking, folding and inserting documents for dispatch
• Providing customer service and telephonic assistance to Serco and FSH staff

Serco is a place for you

You are organised, detail-oriented and work well under pressure in a fast-paced environment. You are comfortable working both independently and as part of a team, and bring a customer-focused approach to everything you do. Your communication skills help you connect with colleagues at all levels, and you enjoy helping people while keeping operations running smoothly.

To be successful in this role you’ll have:

• Demonstrated experience in a mailroom, logistics, or support services environment
• Strong attention to detail and ability to prioritise tasks
• Good communication and interpersonal skills for internal customer interaction
• Basic computer literacy and ability to use systems for scanning and indexing
• Polite, professional, and reliable presentation with a sense of urgency in service delivery
• Previous experience in a hospital or healthcare environment (highly desirable)

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.