Modern Workplace Manager (EUC EMM)

• Location: Fiona Stanley Hospital, Murdoch, Perth
• Permanent, full-time opportunity; Hybrid Role (1 days WFH)
• Experienced people leader with strong MDM and end-user mobility expertise

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Inclusive, supportive and values-driven culture
• Access to cutting-edge technology and tools
• Strong focus on career growth and internal mobility
• Flexible benefits that support your wellbeing and work-life balance
• Influence and enhance modern workplace capabilities in a critical healthcare environment

Make an impact at Serco

As our EUC & EMM Manager, you’ll lead a high-performing team delivering modern workplace and mobility services in a dynamic 24/7 hospital environment. You’ll ensure reliable, secure, and seamless digital experiences for clinical and non-clinical teams. Working closely with stakeholders, you’ll drive service performance, continuous improvement, and strong customer outcomes. This is a hands-on leadership role where your ability to guide people and shape service delivery will make a real difference.

As the Modern Workplace Manager in the ICT Platforms team, you’ll make a positive impact by:

• Leading a large, diverse desktop support team in a 24/7 environment
• Managing service performance against KPIs, SLAs and contract obligations
• Driving incident, request and escalation management aligned with ITIL practices
• Overseeing endpoint, asset lifecycle and mobility management services
• Improving modern workplace technologies and end user experience
• Collaborating with stakeholders to deliver service improvements and reduce risk

Serco is a place for you

You could be a great fit if you have:

• Strong experience leading large operational teams within 24/7 service environments
• Solid understanding of ITIL processes, workflows and service management
• Experience leading desktop support or modern workplace teams
• Knowledge of SCCM, SOE/MOE and endpoint environments
• Experience with end user mobility and MDM platforms like Intune or Samsung Knox
• Experience with Citrix VDI experience is advantageous.
• Technically capable leader able to engage with technical teams
• Demonstrated experience in future-proofing environments across desktop and mobility fleet management, asset management, and lifecycle management

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco.