SIMS Control Room Operator

• Location: Fiona Stanley Hospital, Murdoch, Perth.
• Shift flexibility required to support 24/7 operations.
• Regular Permanent role; hourly rate $34.43 plus shift penalties.
• Security Monitoring Licence required, or willingness to obtain one.

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• A supportive and diverse workplace culture with trusted leadership.
• Access structured development pathways, leadership programs, and training opportunities.
• Access to mental health and wellness programs, including the Employee Assistance Program (EAP)
• A role where your work directly supports hospital safety and care
• Access to Employee Networks promoting diversity, inclusion, and belonging

Make an impact at Serco

As a Control Room Operator at Fiona Stanley Hospital, you’ll play a key role in maintaining a safe, secure, and efficient hospital environment. Working as part of the Safety and Incident Management Service (SIMS), you’ll monitor and manage critical systems — including CCTV, alarms, intercoms, and access controls — while responding quickly and professionally to incidents across the site.

You’ll be the eyes and ears of the hospital, helping ensure the safety of patients, visitors, and staff, and supporting seamless coordination between SIMS Patrol Officers, Facilities Officers, and hospital teams.

As a Control Room Operator, you’ll make a positive impact by:

• Monitoring and managing CCTV, building management, and access control systems
• Responding to and escalating safety, security, and emergency incidents
• Coordinating Agility work orders and assigning tasks to on-site teams
• Managing customer queries and troubleshooting access or system issues
• Maintaining detailed records and incident logs with accuracy and professionalism
• Ensuring compliance with safety and hospital procedures
• Supporting after-hours operations, including door access and alarm monitoring
• Collaborating with team leaders to deliver high-quality, customer-focused service

Serco is a place for you

To be successful in this role you’ll have:

• Certificate II in Security Operations (required)
• Strong written and verbal communication skills
• Proven ability to remain calm and composed under pressure
• Experience working in a fast-paced or control room environment (desirable)
• Excellent attention to detail and situational awareness
• Ability to manage multiple systems and tasks simultaneously
• A professional, customer-focused approach with a commitment to safety

This role operates within a 24/7 environment, providing you with flexibility and the opportunity to contribute to meaningful work that directly supports hospital operations and community wellbeing.

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate flexibility, teamwork, and the chance to make a tangible difference every day.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.