Service Desk Analyst (IT)

• Location: Fiona Stanley Hospital, Murdoch, Perth
• Employment Type: 24-month Fixed Term Opportunity
• Rostered Shifts: 

12-hour shifts (7:00am – 7:00pm days, 7:00pm – 7:00am nights)

4 days on / 4 days off rotation (3 day shifts followed by 1 night shift) Public holidays occasionally.

Roster includes two Saturday shifts, and two Sunday shifts every eight weeks.

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

· Supportive, collaborative ICT team environment

· Access to professional development and certification support

· Opportunities to make a real impact in public healthcare

· Employee wellbeing programs and inclusive culture

· Leadership that values trust, care, innovation, and pride

Make an impact at Serco

As a Service Desk Analyst at Fiona Stanley Hospital, you’ll be part of a passionate ICT team within a Managed Services environment, dedicated to delivering reliable, customer-focused technology support. You’ll help ensure the hospital’s systems run smoothly, respond to user needs with care, and keep critical services operating around the clock. This role is all about supporting a first-class healthcare facility environment through great service, smart problem-solving, genuine teamwork, and driving value.

As a Service Desk Analyst in the ICT team, you’ll make a positive impact by keeping our client and their patients in mind while driving industry-leading service excellence:

· Managing Incidents, Service Requests and Work Orders across calls, emails and online chat

· Providing initial technical triage and resolving issues at first contact where possible

· Updating and logging all interactions in the Incident Management System

· Engaging with internal stakeholders and supporting a seamless customer experience

· Undertaking problem management activities and identifying workarounds

· Contributing to process improvement and supporting enhancements to the BMC toolset

Serco is a place for you

You could be a great fit if you have:

· At least one year of experience in a technical customer service role or service desk environment

· Strong communication skills and a naturally customer-focused approach

· The ability to prioritise competing demands and stay calm under pressure

· Well-developed problem-solving and analytical skills

· An interest in continuous learning and staying current with ICT best practice

· Experience in a Managed Service Provider or a technical healthcare environment

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

How to Apply

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Impact a better future at Serco.