Documentalist

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world.
With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we’ve become a trusted force in national And European space strategies. And now, the next chapter could include you.

As part of our long-standing partnership with the European Space Agency, we’re seeking a Documentalist to join us onsite at ESTEC, ESA’s technical heart in Noordwijk. This is the place where Europe’s missions are born, where engineers, scientists and innovators gather to turn bold ideas into the spacecraft that will explore our planet, our solar system and beyond.

Responsibilities:

• Gather deliverable documentation from the Project Industrial Consortium, Principal Investigators, Technical Officers and internal experts
• Manage the full document lifecycle, including registration, updates, review and approval cycles, filing, distribution and archiving
• Support documentation handovers between Projects, Operations, Science and industry
• Assist project teams in retrieving information and documentation
• Support the selection, testing and improvement of document management systems and processes
• Contribute to migration activities between document management systems, including metadata validation and content checks in line with procedures
• Monitor and maintain server content in line with requirements and guidelines, including periodic clean-up and closure of dedicated areas
• Ensure all incoming and outgoing documentation complies with applicable processes, including QMS, procedures and working practices
• Support the definition and improvement of records management and archiving processes
• Implement archiving activities, including identification, inventory, transfer and disposal of records
• Handle confidential and export-controlled information, including ITAR, and manage user access rights
• Provide documentation support to Payload and Science teams, including retrieval from systems such as Eclipse and SharePoint
• Act as the main point of contact for documentation tools across project interfaces
• Support Project Control, Procurement and Product Assurance teams with processing and tracking deviations, waivers and contract change notices
• Support mission project reviews in Eclipse and coordinate review cycles
  
  

Profile:

• Bachelor’s degree or equivalent qualification
• At least 4 years of relevant experience in a similar role
• Strong experience in document management activities and solid knowledge of document management processes
• Familiarity with the implementation phase of space missions
• Excellent communication skills, strong customer focus and a team-oriented mindset
• Comfortable working in multicultural environments
• Good knowledge of document management systems and related IT tools, including SharePoint and the ECLIPSE Software Suite
• Fluent in English
• Candidates must be EU nationals.

What We Offer: More than a job

At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security and a sense of balance in your life. Your salary will be paid promptly on Fridays before the 28th of each month, giving you peace of mind about your finances.
We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.
When your work takes you on missions or travel, all business-related expenses are fully covered and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.
Serco also cares about your long-term security. All employees are covered under a collective life insurance scheme and our health insurance partnership with Zilverenkruis Achmea offers discounts of 5% on basic coverage and up to 10% on additional plans. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future.
In addition, in emergency situations, you may request an advance salary payment of up to one month’s net salary at the discretion of your line manager. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.
At Serco, our benefits are designed to make your life easier, healthier and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.