Documentalist

Introduction

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world.
With thousands of specialists contributing across the entire space lifecycle, from engineering support and satellite testing to launch services, LEOP, operations and surveillance, we have become a trusted force in national and European space strategies. And now, the next chapter could include you.
On behalf of our team in the Netherlands, we are looking for a Documentalist to support the European Space Agency at ESTEC.

Responsibilities

• Manage unclassified documentation for the Navigation Directorate, including incoming and outgoing documentation
• Register, classify, archive and distribute documentation in line with ESA procedures and documentation rules
• Prepare documentation packages for programmatic and technical reviews
• Maintain and structure documentation in ESA document management systems (such as DMS and ECLIPSE)
• Control access rights to unclassified documentation, including export-controlled information
• Support internal and external users with access to documentation repositories, projects and folders
• Monitor documentation workflows, priorities and schedules to ensure timely processing
• Resolve issues related to received documentation, completeness and compliance
• Support audits by preparing documentation sets and maintaining structured sub-repositories
• Interface with NAV IT Support for user account creation and access needs
• Contribute to reporting activities, including KPIs related to documentation management and service quality
• Identify opportunities to improve documentation and records management processes
• Ensure full compliance with ESA security, confidentiality and export control requirements

Profile

• Bachelor’s degree and experience in documentation management, records management or configuration management, preferably in a regulated or technical environment
• Familiarity with document management systems and structured documentation workflows
• Strong attention to detail and ability to work accurately with large volumes of documentation
• Good organisational skills and ability to manage priorities in a busy operational environment
• Comfortable working with procedures, standards and compliance requirements
• Ability to interact with multiple stakeholders in an international and multicultural environment
• Good written and verbal communication skills in English
• EU nationality is required due to security and export control regulations
• Willingness and eligibility to undergo ESA security screening and mandatory training

What We Offer: More Than Just a Job

At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life. Your salary will be paid promptly on Fridays before the 28th of each month, giving you peace of mind about your finances. To recognize your dedication over the year, you’ll also receive a Holiday Bonus, calculated as 8% of your basic gross salary, adding an extra boost when you need it most.
We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.
When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.
Serco also cares about your long-term security. All employees are covered under a collective life insurance scheme, and our health insurance partnership with Zilverenkruis Achmea offers discounts of 5% on basic coverage and up to 10% on additional plans. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future.
In addition, in emergency situations, you may request an advance salary payment of up to one month’s net salary at the discretion of your line manager. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.
At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.