Junior Business Control Support

Introduction

For more than five decades, Serco has supported Europe’s most ambitious space programmes, working side by side with the European Space Agency to deliver missions that require precision, continuity, and operational excellence. With a long-standing presence across the full space lifecycle, Serco provides the stability and expertise needed to operate in highly regulated, multi-stakeholder environments.

On behalf of the European Space Agency, we are looking for a Junior Business Control Support to join our team at ESA-ESTEC in Noordwijk. This position is embedded in a complex operational context where reliability, consistency, and sound judgement are essential to ensure the continuity of project control activities across multiple programmes.

Responsibilities

Process reimbursement requests for the HRE directorate:

• Support requesters in creating entries in related databases, including HRE databases.
• Coordinate with the HRE Business Tools administration function (AU-43-01).
• Implement reimbursement requests for different reimbursement types.
• Ensure follow-up with the ESA CIR office.
  
  

Support Purchase Orders (POs), contracts, and P2P business control objects funded by cost center:

• Implement shopping carts in ESA-p after verifying documentation from Business Controllers or Technical Officers.
• Implement contracts in ESA-p based on agreed Milestone Payment Plans (MPPs).
• Monitor the status and approval flow of Purchase Orders created by the Purchase Office.
• Support processing of confirmations, ensuring an audit trail.
• Create and process Goods Receipt Notes (GRNs) upon Business Controller requests, following up on approval flow.
• Resolve ambiguities with counterparts, including Finance Teams, Technical Officers, and Controlling Office Teams.
• Update ESA estimating dates in ESA-p.
• Implement approved accruals in coordination with Business Controllers.
• Provide reports such as statistics and progress statuses for these tasks.
  
  

Provide reports and documentation:

• Create activity logs, statistics, and progress status updates on work-package tasks.
• Produce and maintain procurement process implementation documentation and guidelines.
• Offer inputs and recommendations for optimizing procurement support processes.
  
  

Support audits and coordination:

• Assist in financial and management audits, including preparation, information gathering, coordination, presentations, and action tracking.
• Participate in coordination meetings, working groups, database/tool briefings, and training sessions.
  
  

Provide user support and testing:

• Assist users with procurement item implementation in ESA tools.
• Offer ad hoc support for testing new systems and tools (User Acceptance Testing).

Profile

• Bachelor’s degree in Business Administration, Finance, or a related field, with relevant experience.
• Proven experience in business analysis, financial management, or operational control.
• Strong analytical and organizational skills.
• Excellent communication skills, both verbal and written.
• Proficiency in business analysis software and tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Candidates must be EU nationals.

What we offer: More Than a Job

At Serco, a career is more than a salary — it’s support, stability and balance.
We make everyday life easier too. Commuting? Claim €0.21 per km (up to 150 km) or get full public transport reimbursement. Working from home? You’ll receive a €2 daily allowance, plus up to €500 for a desk or chair when you join.
If you travel for work, all business expenses are covered. During tax season, our appointed advisor is available to help complete your income tax forms. Prefer cycling? Our bicycle scheme offers a tax‑efficient allowance up to €749, full insurance for a year, and optional accessories cover.
Your long‑term wellbeing matters. You’re covered by a collective life insurance plan, and through Zilveren Kruis Achmea you get 5% off basic health insurance and up to 10% off additional coverage. Our Dutch pension scheme, via Nationale Nederlanden, helps you plan confidently for the future.
If unforeseen situations arise, you may request an advance of up to one month’s net salary with manager approval. To support your daily comfort, we offer up to €250 for work glasses and access to Benefits & Work for discounts across online retailers. For lifelong learning, all employees receive a 35% discount on Webster University programmes.
At Serco, our benefits are designed around you — making life simpler, healthier and more flexible so you can focus on supporting Europe’s most exciting space missions.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.