Travel Cost T&E Settlement Service Administrator

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world. With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we’ve become a trusted force in national And European space strategies. And now, the next chapter could include you.

On behalf of our client, the European Space Agency, we are looking for a Travel Cost T&E Settlement Service Administrator to join our team located at the ESA-ESTEC site, in the Netherlands.

This Service will support the ESA staff journeys by working with travellers (internal and external and their assistants) travel agencies, car rental companies, credit card providers, auditors and IT application support.

Responsibilities

• Process and calculate individual travel claims against supporting travel documents, receipts and invoices in the customer’s Travel & Expense tool
• Calculate the settlement of the business trip based on the rules and instructions of the agency
• Reply to traveller’s queries via email
• Parking and posting invoices and credit notes into SAP (after training)
• Creation of reports as requested
• Interfacing with counterparts in other Directorates, such as finance/corporate controllers/project controllers/administrative assistants, as well as within all other directorates where necessary
• Make sure the Service Level Agreements KPI’s set for the service are met
• Proactively contributing to the definition, implementation and improvement of management support processes, methods and tools
• Supporting colleagues in the team to ensure smooth operations and continuous high standard of service to internal and external customers
• Sting invoices and credit notes into SAP (after training)

Profile

• Vocational Degree (MBO 4) or equivalent
• At least 2 years of relevant work experience in a corporate Travel & Expense role
• Experience in providing a customer-oriented service with an eye for processing and workflow
• Experience in Accounts Payables is a plus
• Familiarity with modern office automation tools and techniques, in particular Microsoft Office or equivalent, as well as customized database and software applications
• Experience as a user of SAP is a plus
• Capacity to identify priority actions and to handle high workloads
• Conflict management skills
• Fluency in English, both written and spoken
• Excellent interpersonal skills, together with a high degree of organizational and communication abilities to be client focused
• Comfortable with working in a diverse and multinational team environment
• Stress resistant
• Ability to work independently and establish good working relations with relevant actors in your team, ESA and Industry
• Travel time by public transport or other means of transport from home to ESA must not exceed 45 minutes
• Candidates must be EU nationals

What we Offer: More than just a job
At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life.

We offer 20 holidays + 10 additional discretionary holidays per year. We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.

When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories. Our company pension scheme is premium-free which means that the pension premium is fully covered by us.

To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.

At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation:
The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.