Project Manager

Serco: Norfolk & Norwich University Hospital, NR4 7UY

Permanent, Full Time

£48,000 - £52,000 per annum + Corporate Benefits Package

At Serco, we deliver essential public services that make a difference every day. Our Hard FM teams keep critical environments running safely and efficiently - ensuring hospitals can operate seamlessly and patients receive the care they deserve.

We’re looking for a FM Project Manager to manage and deliver a portfolio of lifecycle, capital and minor works projects across a busy healthcare site. From multimillion-pound schemes to small upgrades, you will ensure every project is delivered professionally, safely, and with minimal disruption to clinical operations.

The role

As the FM Project Manager, you will take full ownership of project delivery—from initiation and planning through to handover and cost recovery. You’ll coordinate contractors, oversee compliance, manage access and permits, and ensure works are carried out to the highest standards.

Working closely with Serco colleagues, Estates teams, contractors, and the Hospital Trust, you’ll plan activities, communicate progress, manage risks, and ensure successful outcomes that support our operational and contractual requirements.

What you’ll do

• Deliver a range of Hard FM projects, from major schemes to minor works.
• Manage lifecycle works, asset information, cost estimates, and annual programme planning.
• Lead contractor inductions, access arrangements, isolations, and Permit to Work processes.
• Chair pre-start meetings, progress reviews, and produce regular stakeholder updates.
• Monitor on-site works, resolve issues, and ensure minimal disruption to clinical areas.
• Oversee testing, commissioning, handover documentation, and O&M manual submission.
• Manage project budgets, pricing, variations, and resource procurement.
• Ensure compliance with HTM/HBN requirements and all relevant safety standards.
• Build trusted relationships with the Hospital Trust, PFI partners, and internal teams.

What you’ll bring

• Degree/diploma or HNC/HND in Building Services, Construction, Mechanical/Electrical Engineering, or equivalent trade background.
• Experience delivering Hard FM or building services projects in a contractor or client environment.
• Solid project management skills across planning, cost control, risk, and stakeholder management.
• Strong understanding of HTM/HBN requirements (desirable).
• Excellent communication, organisational, and problem-solving abilities.
• A collaborative approach and commitment to delivering high-quality outcomes.

Why Serco

• Meaningful work that directly supports vital public services
• Opportunities for growth, development, and progression
• A collaborative, supportive working culture
• The chance to deliver projects that have a real impact on people and communities

What we offer

• A competitive salary and benefits package
• Comprehensive training and development opportunities
• A collaborative team environment with strong leadership
• The chance to make a real difference in the Healthcare system
• Up to 6% contributory pension scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.