Front Of House Coordinator

Location: SY11 4QB

Job type: Permanent

Working hours: 25 hours per week covering a mixture of early, late & weekend shifts.

Salary:  £13.77 per hour + excellent benefits

Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Front Of House Coordinator to join our team.  

The purpose of the role will be to lead all commercial elements, bookable activities and health and fitness sales at the Shrewsbury Sports Village. This is a brand new and exciting role that will see you planning and delivering a safe, fun, and engaging programme including holiday clubs, soft play programmes and parties as well as maximising booking spaces and driving health & fitness sales. At all times you will help create a community and always deliver excellent customer service.

The reason for the role is to strengthen our approach to all commercial elements at the Shrewsbury Sports Village and to accommodate for the ever-changing demand in children’s activities across the community and to support the Facility Manager with Stakeholder relationships. 

This is a hands-on role, which will see you directly managing the reception team, delivering training, and supporting the day to day running of the centre, reporting directly to the Facility Manager.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and free gym membership.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

What you'll will need to apply for this role:

• A thorough and in-depth knowledge of children’s activities
• Leading by experience
• Managing a sales process across multiple sites
• Training and coaching individuals
• The post holder will be able to demonstrate by formal means during the interview process that they possess
• Excellent leadership skills
• A high work ethic
• Good personal motivation
• A willingness to receive formal training and acquire skills
• A flexible and supportive approach to work
• A willingness to adopt and deliver a nonstandard working day and or week (including for example, evenings, weekends, bank holidays)
• A willingness to adopt and deliver a mobile multi-site function, irrespective of location and geography. 

If you feel you meet the above criteria, then please apply today!

Why Join us

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution
• Up to 25 days annual leave + Public Holidays
• Life assurance up to 2x base salary
• Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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