Receptionist

Receptionist

Location: Ferry Leisure Centre, Oxford
Salary: £13.16 per hour plus excellent benefits

Schedule: Part time / 24 hours per week

Shift work – combination of earlies, 6am–2pm, and lates, 2pm–10pm.

Ready to impact a better future?

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for (insert job title) to join our Team

As a Receptionist at Ferry Leisure Centre, you’ll be the welcoming face of the facility, supporting colleagues and customers while helping create a smooth and positive experience from the moment they walk in. Your work will make a genuine difference to our community by keeping services running safely, efficiently, and with care.

You’ll play a key part in ensuring visitors feel supported and informed, while helping us deliver services that people rely on. Every day you’ll contribute to creating a space where everyone feels valued, safe, and able to enjoy their time with us.

What you’ll do as a Receptionist

You’ll be entrusted to:

• Operate our computerised front-of-house system, including taking payments and issuing receipts in line with financial procedures
• Balance and bank daily income in accordance with financial requirements
• Manage bookings using our facility systems and assist colleagues with scheduling needs
• Handle customer enquiries in person and over the phone, ensuring a welcoming and helpful experience
• Promote products and services across our sites and support marketing displays and materials
• Follow all Health and Safety procedures while carrying out daily responsibilities
• Support the Duty Manager with additional related tasks as needed

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong customer care and communication skills in person and by phone
• Confidence using computer systems
• The ability to stay calm and effective in busy or high‑pressure situations
• Experience working in a leisure or high‑footfall environment (desirable)
• Experience supporting customers of all ages (desirable)

Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year) pro rata
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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