Site Coordinator

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Posting Start Date: 9 Oct 2025

Location: Oxford, Oxfordshire, GB, OX1 1ST

Company: Serco Plc

Job Title: Site Coordinator 

Salary: £24,600

Location: Oxford

 

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

 

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

 

Key purpose

In this role you will act as the first point of contact for customers who attend the AC to undergo their Assessment with the Functional Assessor. You will be responsible for meeting, greeting, and supporting our customers and claimants who visit the AC along with our HPs who work from assessment centres and remotely.

 

Key accountabilities

  • Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service.
  • Provide support to customers across a variety of activities e.g., answering frequent questions about the assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC.
  • Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times.
  • Manage the appointment arrivals board ensuring systems keep up to date and in good order.
  • Management of special requests e.g., where a translator may be required.
  • General administration duties, e.g., answering the telephone, copying documents etc.
  • Working with the scheduling back-office team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.
  • Provide widespread support to Health Professionals.
  • Act as the site first aider (appropriate training with be given).
  • Act as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
  • Act as the key point of contact for the Health Professionals for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate.
  • Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.
  • Act as the Local Systems Administrator ensuring local systems issues are initially resolved, documented, and escalated to the Support desk if required.

 

Essential technical and professional skills, knowledge, and qualifications

  • You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
  • Understanding of claimants needs and appropriately responding in a caring manner when required.
  • Excellent communication and interpersonal skills.
  • Excellent planning and organization skills.
  • Proficient in the use of Microsoft office packages.
  • Demonstrable influencing skills to support the delivery of an excellent customer experience.
  • Ability to maintain and develop working relationships.
  • Experience of working effectively in a customer facing environment.
  • Resilience and ability to deal with setbacks constructively and work to resolution of issues.
  • Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
  • Work cohesively as part of a medical and non-medical team of individuals.
  • Willingness to travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.

 

What we offer

  • Up to 6% contributory pension scheme
  • Life insurance
  • 25 days annual leave plus bank holidays. Options for annual leave purchase
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

 

About Serco
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

 

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