Operations Coordinator (NG C4)-Maritime North - OOP Operations

Operations Co-Ordinator (Offshore Operations) 
Full Time contract
HMNB Portsmouth or Great Harbour, Greenock (Clyde)
Competitive salary plus benefits 

Serco have an exciting opportunity for an Operations Co-Ordinator to join our Maritime team. Serco is seeking a proactive, organised, and experienced Operations Co-Ordinator to lead the coordination and delivery of key outputs across the DMS-NG C4 Offshore Operation. This is a high-impact role where your leadership and planning skills will directly influence the success of a nationally significant marine contract.
You’ll work closely with the Marine Operations Manager to ensure our afloat teams are resourced, compliant, and ready to deliver. With access to cutting-edge systems like SEAMS, Time2Work, and LMS, you’ll help drive operational excellence, crew readiness, and continuous improvement.

Role Responsibilities

•    Lead short- to medium-term planning to align crew and asset resources with anticipated tasking beyond the 48-hour operational window.
•    Manage afloat personnel (excluding engineering staff) and provide direction to Operations Controller, and Systems Co-Ordinator.
•    Oversee crew rotations, SQEP tracking, and compliance with STCW, MLC, and ISM standards.
•    Maintain accurate schedules, mobilisation plans, and operational documentation using SEAMS, LMS, and Time2Work.
•    Support crew logistics including travel, accommodation, training, medicals, and visas, with flexibility to manage directly when required.
•    Liaise with HR and crewing agencies to source qualified personnel and support recruitment and onboarding.
•    Coordinate vessel movements, port calls, and maintenance planning with stakeholders.
•    Ensure documentation and records are accurate, approved, and stored in line with organisational standards.
•    Track operational tasking and service requests, ensuring alignment with contractual entitlements and supporting invoicing.
•    Represent the operation out-of-hours as Duty Controller on a rotational basis.
•    Promote safety, assurance, and customer service excellence, using feedback to drive continuous improvement.
•    Support governance, compliance, and succession planning initiatives across the contract.

What you’ll need to do the role:

Essential

•    Diploma-level qualification or equivalent experience in operational planning or scheduling.
•    Proven ability to plan and coordinate in dynamic, multi-stakeholder environments.
•    Strong understanding of crew coordination, including rotation planning, rest hour compliance, and certification tracking.
•    Proficiency in Microsoft 365 (Excel, Outlook, Teams, SharePoint).
•    Strong interpersonal and communication skills, with the ability to influence and collaborate across teams.
•    Experience working in unionised environments and managing stakeholder relationships.
•    Eligibility for SC Security Clearance.

Desirable 

•    Background in the marine industry or broader maritime operations.
•    Understanding of MoD and Royal Navy operating environments.
•    Experience with port operations and service delivery in a commercial setting.
•    Knowledge of governance and assurance in regulated marine environments.
•    Experience working with unionised teams and supporting fair and balanced terms and conditions.
•    Familiarity with regulatory compliance in maritime operations (e.g., STCW, MLC, ISM).

What we offer:

•    Up to 6% contributory pension scheme.
•    25 days annual leave plus bank holidays. 
•    A range of benefits to support the health and wellbeing of you and your 
•    family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more.
•    Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
•    A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
•    Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
•    Interesting and enjoyable work.
•    Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

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To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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