Crew Chief/Crew Manager - Saudi/GCC National

Fire Crew Manager/ Fire Crew Chief - Saudi/GCC National
Make a difference every day 

Closing Date : 19/Nov/2025

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact: 

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

Your Opportunity  

We are looking for a Crew Manager - to manage one of the fire fighting vehicles in the station, The ideal candidate will be responsible for the management and performance of his crew in the provision of 24/7 Rescue & Firefighting Services (RFFS) in response to incidents, including fire, rescues, building and facility emergencies, storms, flooding, motor vehicle accidents, hazardous materials release and de-contamination/clean up tasks.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organization, time management and prioritizing skills. 

This role is part of the Fire and Rescue Services Team and will be based in Red Sea - Kingdom of Saudi Arabia.
 

Key Accountabilities

• Assumes the role of Incident Commander at small-scale and non-protracted incidents.
• Assumes the role of Sector Commander at large-scale and protracted incidents.
• Leads/Manages the crew of their assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties.
• Directs the positioning of his vehicles, the deployment of his crew and equipment and manages tasks in response to emergency incidents.
• Responsible for the operation of his vehicles radio communications and for coordination with other emergency services vehicles.
•  Assists in the ongoing mandatory competency-based fire training of fire and rescue service personnel as required, ensuring all records are maintained
• Manages daily station duties to maintain a clean and safe working environment, actively promoting health, safety, welfare and environmentally safe practices

Specific Requirements

• At least a High School Graduate
• Must be a certified competent in role and qualified to a Rescue & Firefighting Service standard recognized by international (IFSAC / Pro Board) and/or regional regulatory bodies such as: GACA
• Proficient in MS Office (PowerPoint, Word, Excel) – proficient in word processing, reports and compiling documents into standard formats. 
• Certified ‘Medically Fit’ for the role  
• Demonstrable experience in fire/rescue services including 1 year as a Crew Chief / Crew Manager
• Valid light vehicle operator license in the Kingdom of Saudi Arabia/GCC
• Valid heavy vehicle operator license in the Kingdom of Saudi Arabia/GCC.

What’s in it for you?  

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 
 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.