FRS Operations Manager

FRS Operations Manager
Impact a better future

Closing Date: 15 October 2026

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact: 

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

 
Your Opportunity  

We are looking for a Fire and Rescue Service Operations Manager who will support the Director of Fire and Rescue Service in the leadership and operational delivery of Serco’s Fire and Rescue Service contracts including  solutioning FRS bids across Saudia Arabia.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

The role is KSA-based in Riyadh, with travel across Saudia Arabia as required to support Serco Fire and Rescue Service contracts and operational priorities.

Key Accountabilities

• Contract & Operational Support – Provide operational support to the highest-ranking FRS officer on assigned contracts, ensuring effective service delivery and achievement of contractual objectives.
• Client Relationship Management – Support strong client relationships, providing operational leadership and ensuring client expectations and service requirements are consistently met.
• Contract Risk Management – Lead the management and review of contract risk registers, ensuring key risks are identified, mitigated, monitored and escalated appropriately.
• Subcontractor Performance – Oversee subcontractor performance against contractual requirements, KPIs, service standards and agreed improvement actions.
• Health, Safety & Compliance – Provide oversight of health, safety and compliance performance, ensuring management inspections, audits and corrective actions are completed and maintained to the required standards.
• Operational Performance – Monitor contract performance and operational delivery, identifying issues, trends and opportunities for improvement and providing appropriate recommendations to contract leadership.
• New Contract Mobilisation – Act as the operational lead for the mobilisation of new FRS contracts, coordinating operational readiness, resources, processes, equipment and deployment to ensure successful mobilisation and transition into service.

Specific Requirements

• Minimum of 10 years’ operational experience is required, with demonstrated experience managing or supporting Fire and Rescue Service operations at contract level
• Minimum holder of High School Diploma, General Education Degree or equivalent professional qualification, with relevant operational and contract management experience
• Demonstrated experience across both aviation and structural Fire & Rescue Services is required
• Proven experience working within the GCC market, with an understanding of regional regulatory, operational and client requirements
• Strong knowledge of Fire & Rescue operations, contract performance, compliance, risk management and operational mobilisation is required
• Must hold recognised NFPA-aligned qualifications, IFSAC or ProBoard accredited, includingbut not limited to:
• NFPA 1001 Firefighter II
• NFPA 1003 Aviation Firefighter (desirable)
• NFPA 472 Hazmat Operations
• NFPA 1021 Fire Officer III
• NFPA 1041 Fire Instructor I
• FEMA ICS 100, 200, 300, 400, 700 and 800

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.