Traffic Operator

Traffic Operator
Impact a better future

Closing Date: 21 May 2026

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact: 

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

 
Your Opportunity  

We are looking for a Traffic Operator to efficiently operate the Smart Mobility Platform under the direction and guidance of the Supervisor, ensuring smooth and effective platform functionality to support organizational mobility objectives.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

This role is part of the Operations team and will be based in Riyadh, KSA

The hiring for this role is subject to contract award.

Key Accountabilities

• Operate the Smart Mobility Platform and its modules
• Utilise Use Cases and implement Response Plans
• Interface with internal and external Stakeholders as required by the Response Plans or ad hoc situation
• Issue pertinent information to Stakeholders
• Receive and log information received from Stakeholders
• Log faults and support remedial actions including supporting the follow up through to closure, according to procedures
• Monitor conditions and Events on the Network of Interest
• Monitor Stakeholder data feeds
• Generate reports, and KPIs including extracting data
• Generate Shift Reports

Specific Requirements

• Minimum of 2 years of relevant work experience with evidence of professional development
• Bachelor’s degree in a STEM subject
• Experience with Microsoft Office applications, commonly used applications, and the ability to learn new systems and processes
• Ability to examine and interpret large data sets, reports and visualisations
• Good standard of the English Language (verbal and written)
• Knowledge of transportation operations and control systems
• Working within a Control Centre/Control Room environment
• Membership of a professional body
• Arabic Language skills preferred (verbal and written)

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.