Audio-Visual Conference Technician - Permanent

Job Introduction

Please note that this position is subject to contract award and will become available upon successful award of the project to Serco.

Serco is a partner of choice to the European Institutions and other International Organisations. We work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. For the past 30 years, we provide tailored services for various public sector bodies including European Institutions, the Belgian Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

Audio-Visual Conference Technician

We are looking for an experienced, English speaking, Audio-Visual Conference Technician to support high-level international meetings, hybrid conferences, interpretation sessions, and streaming operations within a professional institutional environment.

The role requires a hands-on technical professional capable of managing conference room AV systems, troubleshooting live issues under pressure, and ensuring seamless delivery of meetings with a strong focus on reliability, professionalism, and confidentiality.

Main Responsibilities

• • Operate, monitor, and maintain audio-visual systems used during conferences, meetings, and hybrid events
  • Perform startup, shutdown, configuration, and testing of AV equipment including microphones, interpretation systems, infrared transmitters, monitors, headsets, and conferencing devices
  • Provide live technical assistance during meetings and quickly resolve connectivity or technical issues
  • Conduct dry-run testing prior to videoconferencing and hybrid meeting sessions
  • Set up, configure, and support simultaneous interpretation systems for multilingual meetings
  • Support streaming operations for internal and external event broadcasting, including multilingual streaming when required
  • Assist with PowerPoint presentations, multimedia playback, and video projection across conference and meeting rooms
  • Configure and monitor digital recording systems and ensure recordings are properly backed up and shared through approved channels
  • Carry out periodic maintenance, software updates, firmware upgrades, and configuration checks on AV infrastructure
  • Support installation, dismantling, transportation, and reconfiguration of AV equipment for conferences and events
  • Provide technical interventions and first-level troubleshooting/repair for audio-visual equipment
  • Collaborate closely with internal IT and conference support teams to ensure smooth event delivery
  • Maintain strict confidentiality regarding meeting content and organizational activities
  • Support occasional overtime, evening, weekend, or holiday operations during major events when required

Skills Required

• Minimum 5 years of experience supporting audio/video conference systems within international institutions, corporate environments, or comparable organizations
• Strong knowledge of conference control room operations and live meeting support
• Strong spoken and written English communication skills
• Experience managing simultaneous interpretation systems and hybrid meeting environments
• Advanced troubleshooting skills related to audio-visual and conferencing technologies
• Strong understanding of videoconferencing systems including Poly, Neat, Polycom, DTEN, Yealink, Logitech, and similar platforms
• Experience with Dante integration and AV-over-IP environments
• Knowledge of streaming encoder configuration, integration, and maintenance
• Hands-on experience with Zoom Rooms setup, configuration, maintenance, and updates
• Experience supporting hybrid meetings integrating interpretation systems into Zoom or equivalent platforms
• Good understanding of smart TV operating systems and conferencing room technologies
• Ability to work independently in high-pressure live event environments
• Professional, service-oriented mindset with strong attention to detail
• Relevant AV or conferencing certifications are considered a strong advantage