IT Operations Engineer

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASASerco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including central governments, defense organizations, the aerospace industry and commercial companies.

On behalf of our team in Italy, we are looking for a skilled and motivated IT Operations Engineer to support the infrastructure and operational activities of aerospace-related data processing systems. The ideal candidate combines strong hands-on expertise in Linux and IT operations with the ability to leverage AI-powered tools to improve operational efficiency, automate repetitive tasks, accelerate troubleshooting and support system analysis. While previous experience in the space sector is not required, a proactive mindset, strong problem-solving skills and familiarity with modern AI-assisted operational workflows are highly valued.

Key responsibilities 

• Administer, monitor, and maintain Linux-based production environments.
• Build, deploy and manage containerized applications using Docker.
• Support infrastructure configuration and automation using Ansible.
• Manage, optimize and troubleshoot PostgreSQL databases (or equivalent RDBMS platforms).
• Use AI-assisted tools to accelerate system diagnostics, log analysis, incident investigation, root-cause analysis, and operational documentation.
• Develop and maintain automation scripts and AI-supported operational workflows to improve efficiency and reduce manual effort.
• Troubleshoot and resolve operational issues, collaborating with internal teams and external stakeholders.
• Work with ticketing systems (e.g. Jira) to track incidents, operational activities and mission support tasks.
• Contribute to continuous improvement initiatives, identifying opportunities where automation and AI can enhance operational processes.
• Support operational readiness activities and infrastructure evolution. 

Skills

• Strong expertise in Linux system administration.
• Good knowledge of PostgreSQL or equivalent relational database systems.
• Experience with configuration management tools, preferably Ansible.
• Familiarity with container technologies, especially Docker.
• Experience with monitoring and observability platforms such as Grafana.
• Ability to leverage AI-powered tools (e.g. ChatGPT, GitHub Copilot, AI-based monitoring and analysis platforms) to support system administration, troubleshooting, scripting, and documentation activities.
• Experience with AI-assisted operations (AIOps), log analytics platforms, or intelligent monitoring solutions.
• Knowledge of scripting languages such as Python or Bash.
• Strong analytical and problem-solving skills.
• Experience with Infrastructure as Code (IaC) practices.
• Familiarity with cloud-native environments and DevOps practices.
• Experience supporting mission-critical or high-availability systems.

What We Offer

• National Collective Labor Agreement (CCNL Commercio)
• Hybrid working model
• Permanent employment contract
• Salary range: €35,000–€42,000 gross per year
• 13th and 14th monthly salary payments
• Meal, snacks, and free coffee when on-site at Serco Rome Office
• Health insurance coverage, also extended to family members
• Life insurance
• Company-sponsored training programs
• Shuttle service to the Rome office
• Discounted membership at Fit Express Roma sports center
• Discounts at retail stores within the Domus shopping center (restaurants, hairdressers, beauty services, etc.)

The Company reserves the right to evaluate the appropriate job level and compensation package based on objective criteria emerging during the selection process, in line with the candidate’s seniority and the role requirements, and in compliance with principles of fairness, transparency, and equal opportunity as set out by applicable law.