Recruitment Team Manager

Recruitment Team Manager (In House Contingent Labour)

Home based – with travel to UK sites
Full Time, Permanent
Band 5/ Salary - £32k-£36k dependent on experience

Are you ready to lead and inspire a high-performing recruitment team in a dynamic, fast-paced environment? At Serco Workforce Solutions (SWS), we are seeking a Recruitment Team Manager to drive excellence in our in house contingent labour recruitment function across multiple sectors of Serco’s UK business.

This is a pivotal role focused on performance leadership, talent attraction innovation, and operational excellence in onboarding and vetting. You will be directly managing Recruitment Coordinators and supporting the People Operations Lead in delivering a consistent pipeline of high-quality candidates to meet workforce needs.

As part of this you’ll:

Driving Performance

• Lead and coach Recruitment Coordinators to meet and exceed hiring targets
• Set, monitor, and review performance KPIs
• Conduct monthly MyCatchUp sessions to support development and alignment
• Maintain daily performance dashboards
• Foster a culture of knowledge-sharing and continuous improvement
• Monitor response times to stakeholders and candidates

Strategic Recruitment Delivery

• Oversee end-to-end recruitment: from role intake to onboarding
• Use MI and analytics to drive decisions and optimise time-to-hire
• Design innovative attraction strategies aligned with Serco’s brand
• Manage job advert strategy (SEO, refresh cycles, copywriting)
• Represent Serco at external recruitment events
• Collaborate on SWS microsite content with the marketing team

Candidate Experience & Inclusion

• Champion a professional, inclusive, and engaging candidate journey
• Embed D&I into hiring processes
• Ensure GDPR and employment legislation compliance

Onboarding & Vetting Oversight

• Manage onboarding for agency transitions and new hires
• Ensure full vetting compliance including:
  • Right to Work checks
  • Disclosure Barring Service /Counter Terrorism Check /
  • Working Time Regulation / Non Disclosure Agreement documentation
• Oversee training schedule coordination for new starters

Payroll Management

• Lead weekly payroll processing for Serco’s contingent workforce
• Ensure >98% accuracy and timely submission

What you’ll need to do the role:

Recruitment Expertise
Proven track record of successfully managing end-to-end recruitment in high-volume or complex environments, delivering quality hires at pace.

Leadership & Team Development
Strong experience in coaching and leading recruitment teams, with clear examples of driving performance and supporting professional growth.

Stakeholder Engagement
Skilled at building effective relationships with hiring managers, HR teams, suppliers, and cross-functional business partners.

Compliance & Governance
Solid understanding of UK employment legislation, GDPR, and vetting processes to ensure full compliance throughout recruitment operations.

Data-Driven Decision Making
Confident using recruitment metrics and insights (MI) to inform strategy, improve outcomes, and report effectively on key performance indicators.

Organisational Excellence
Exceptional planning and prioritisation skills, able to juggle multiple fast-moving campaigns while maintaining attention to detail.

Effective Communication
Outstanding written and verbal communication skills, with the ability to convey information clearly and influence stakeholders at all levels.

Tech Savvy
Proficient in using Applicant Tracking Systems (ATS), digital recruitment tools, and reporting platforms to streamline and enhance recruitment activity.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.
   

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).