Duty Manager

Swallows Leisure Centre, Sittingbourne, ME10 4NT

Permanent, Full Time (3 week rotational pattern, comprising of earlies, lates and weekends)
£27,376 per annum + Excellent Benefits

Ready to impact a better future?

Here at Swale Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team!

As a Duty Manager in our Leisure team, you’ll keep the facility running safely, smoothly and with purpose. You’ll work at the heart of day‑to‑day operations, supporting colleagues, enhancing the customer experience, and ensuring safety is always a priority.

Your work will help create positive experiences for the community — whether that’s keeping activities safe, supporting colleagues, or responding confidently in an emergency. Every decision you make contributes to a facility people trust and enjoy, and helps create a more active, healthier future for everyone who walks through our doors.

What you’ll do as a Duty Manager

You’ll be entrusted to:

• Open and close the facility in line with procedures and maintain building security throughout operational hours.
• Lead and motivate the operational team to deliver high‑quality service, ensuring safe and efficient deployment of colleagues.
• Provide induction, guidance and training to operational colleagues so they can deliver their roles confidently and safely.
• Inspect and monitor the facility during the day in accordance with the Serco Management System.
• Take responsibility during accidents or emergencies, responding quickly and effectively.
• Maintain a visible presence across the facility, responding positively to customer needs and feedback.
• Manage cash handling, reconciliation and financial procedures.
• Ensure compliance with statutory requirements and company policies, including health and safety standards.
• Line manage Front of House teams, including reception and housekeeping.
• Support the vending and retail offer by ensuring stock levels, date rotation and regular counts.
• Undertake additional tasks as directed by the Facility Manager.

Does this sound like you?

You’ll be a great fit for this role if you have…

• A Royal Life Saving Society National Pool Lifeguard Qualification and a Pool Plant Operators Certificate (where required), along with First Aid at Work.
• Strong swimming ability and confidence in the water — you will be required to complete a swim test as part of the interview process. 
• Experience supervising teams in a leisure or service‑led environment.
• A good understanding of health and safety legislation and confidence using management systems.
• Strong communication skills, customer care abilities and a proactive approach to problem‑solving.
• The ability to stay composed in challenging situations and adapt to change.

Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 28 days leave (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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