Business Administration Apprentice

Title: Business Administration Apprentice

Location:  31 Homer Road Solihull B91 3Q 

Schedule: 37.5 hours per week, Monday – Friday, 09:00 – 17:00

Salary: £20,046.00 per annum plus benefits

Apprenticeship Qualification: L3 Business Admin

Here at Serco, we're looking for a detail-oriented and people-focused Business Administration Apprentice to join our MyHR Shared Services team — and we'll give you the structured support, mentoring, and a fully funded Business Administration apprenticeship to build your career from day one.

This is a genuinely great first step into a professional office environment. You don't need prior experience in pensions or HR — what matters is that you care about getting things right, you're comfortable with data, and you approach every conversation with professionalism and patience.

Day to day, you'll be processing pension and P11D data, preparing reports for external providers, and responding to queries from colleagues across the business. The work is varied, consequential, and sits at the heart of how Serco looks after its people.

Day to day you’ll be involved in: 

• Providing first-line support for HR administrative queries via telephone, email and webchat, ensuring excellent customer service at all times.
• Acting as an initial triage point for HR requests, assessing queries and directing them to the appropriate team for resolution.
• Supporting employee lifecycle administration, including processing requests and preparing employee correspondence.
• Creating employment and financial references for employees and responding to related enquiries from employees and third parties.
• Assisting with absence management administration and providing support with system and navigational queries.
• Supporting GDPR and records management processes, ensuring information is handled accurately and confidentially.
• Processing administrative transactions such as pension enrolments, expense submissions and document uploads to employee personnel files.
• Maintaining accurate records on HR systems, tracking customer interactions and ensuring documents are stored correctly.
• Working collaboratively with colleagues across HR Shared Services to meet service levels and support continuous improvement activities.
• Making outbound contact with employees and managers where required to support the resolution of queries and provide updates.

 What you need to do the Apprenticeship?

Essential:

• A good level of digital and IT literacy — you're comfortable navigating systems and working with data.
• Strong attention to detail and a methodical approach to your work.
• Clear written and verbal communication skills.
• The ability to work independently and as part of a team, managing your own tasks while knowing when to ask for support.
• Willingness to learn and adapt — this is a role where doing things properly really matters.
• You'll need to be within commuting distance of Solihull, with at least one day per week in the office plus any apprenticeship attendance requirements.
• Use own initiative and work independently
• Demonstrate a flexible approach to work
• To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years

No prior experience is required. A methodical mindset, a genuine willingness to learn, and a care for accuracy are what we're really looking for.

What's in it for you? 

• Fully funded Business Administration apprenticeship
• Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career  
• Opportunity to gain practical experience in a professional environment 
• A chance to work with a supportive and experienced team 

What Serco offers:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.