FM Administrator

THIS IS A TEST JOB FOR HR USE

FM Office Administrator

25 hours per week, Monday-Thursday 12pm-5pm, Friday 11am-4pm

Competitive salary plus Serco benefits

Serco has an exciting opportunity for an Office Administrator to join the FM team on a part time basis.

In this role, you will undertake a range of admin and clerical work in support of the Facilities Management Team. You will provide Reception related duties as required and a range of service delivery activities within the office environment including mail room, room bookings, photocopying, Hire Car and Training Course bookings, filing and data retrieval, including efficient operation of Registry.

We’re seeking a friendly, customer-focused individual who thrives both independently and as part of a team, delivering exceptional results and outstanding service.

Main Accountabilities:

Customers

Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
Strives to continually improve service provided to the customer.
 

Operational Excellence

Efficient operation of Meeting Room Booking system.
Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for dispatching high-level items, destructions, and auditing.
End of month stats • Assist with the booking of Training Courses for FM & Security
Assist with the booking of Hire Cars for FM & Security
Assist with Maintaining Drivers mandates, making sure everyone is compliant.
Assist with the collation and send running sheets monthly for fleet cars held by FM & Security
Book garages for fleet cars ensuring maintenance/MOT/services to cars are completed, as well as booking any mechanical issues that may be reported.
Purchasing and reconciliation of the One Card.
Input Help Desk requests on the CAFM.
Manage mail in / out.
Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
Purchasing and maintaining stationery and housekeeping/cleaning essentials for site, as well as printer cartridge stocks for FM & Security.
Provide reception cover when required.
Any other reasonable tasks as requested by the FM Manager
 

What you’ll need to do the role:

• Previous experience in a Customer Care/Reception/PA role.

• Work within a team.

• Good Communicator

• Good knowledge and understanding of MS Office tools.

• Computer Literate.

• Full and valid driving license.

• Be able to obtain SC Security Clearance

 
What we offer:

Salary: Competitive salaries with annual reviews.
Pension: Up to 6% contributory pension scheme.
Holidays: 25 days' annual leave plus bank holidays.
Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.