HR Change Manager

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Posting Start Date: 13 Jan 2026

Location: Solihull, West Midlands, GB, B91 3QJ

Company: Serco Plc

 

Salary - £35,000 - £40,000 | Permanent 
Location: Hybrid/ Solihull - 2 days a week on site

Are you an experienced HR change professional who enjoys delivering complex people programmes and making change stick? 

We’re looking for a MyHR Change Manager to join our UK & Europe People Services team. Working within our specialist MyHR Change function, you’ll lead and deliver people change initiatives across the full lifecycle from TUPE-driven mobilisations and transitions to organisation design, restructures and new operating models. 

 

What you’ll be doing 

  • Leading the people and TUPE elements of contract mobilisations, transitions and rebids 

  • Delivering HR change projects including restructures, operating model changes and new ways of working 

  • Creating and managing project plans, governance and reporting, ensuring delivery stays on track 

  • Owning day-to-day project delivery, coordinating resources and facilitating key project meetings 

  • Identifying and mitigating risks and issues, escalating appropriately to senior stakeholders 

  • Validating TUPE Employee Liability Information (ELI) and supporting People Change Coordinators on escalated queries 

  • Acting as an internal consultant, analysing business needs and recommending people solutions 

  • Collaborating closely with People Services, Service Lines and operational teams 

  • Providing operational guidance to colleagues within the MyHR Change team 

  • Contributing to wider UK&E people initiatives aligned to Serco’s strategy 

 

What you’ll bring 

Essential: 

  • Proven experience as an HR professional with strong capability in change delivery and project management 

  • Experience supporting complex people change, ideally including TUPE 

  • Strong stakeholder management skills and confidence working in a matrix organisation 

  • Ability to manage multiple workstreams and deliver to tight deadlines 

  • Excellent communication, organisation and attention to detail 

  • Comfortable working independently while collaborating as part of a team 

Desirable: 

  • Associate or Chartered CIPD membership 

  • Experience advising on large-scale change programmes, including restructures and location changes 

  • Experience using MS Project 

 

Why Serco 

At Serco, we deliver essential services that make a real difference to people and communities. From transport and justice to defence, healthcare and citizen services, our work matters  and our people strategy plays a critical role in making it successful. 

As a MyHR Change Manager, you’ll work on complex, meaningful change programmes that shape how Serco operates across the UK & Europe. You’ll be trusted with high-impact projects, supported by experienced colleagues, and given the opportunity to develop your career within a large, diverse and purpose-driven organisation. 

 

What we offer: 

  • 25 days annual leave plus bank holidays. 

  • Annual leave purchase scheme. 

  • Up to 6% contributory pension scheme 

  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. 

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more. 

  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. 

  • A safe and supportive culture. 

  • A company passionate about diversity and inclusion 

 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.