HRIS Team Lead

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Posting Start Date: 19 Jan 2026

Location: Solihull, West Midlands, GB, B91 3QJ

Company: Serco Plc

HRIS Team Lead 

Salary - Circa £50,000 + Corporate Benefits
Full Time – Permanent 
Location: Hybrid/ Solihull

 

About the role 

We’re looking for an experienced HRIS Team Lead to take ownership of Serco’s HR systems, ensuring they are accurate, secure and fit for purpose. This is a pivotal role, leading the day-to-day HRIS operation while driving system improvements, automation and high-quality delivery of pay and collective bargaining changes. 

 

Working closely with Payroll, Finance, HR and IT, you’ll play a key role in improving the experience of employees and managers across the organisation, while ensuring strong governance, data integrity and audit readiness. 

 

What you’ll be doing 

 

  • Leading day-to-day HRIS operations, ensuring system stability, data accuracy and timely incident resolution 

  • Managing system configuration, master data, permissions and role-based security 

  • Coordinating testing, release management and deployment of system enhancements 

  • Delivering HRIS activity across multiple APR system processes, ensuring consistency and compliance 

  • Supporting the accurate technical delivery of collective bargaining and pay changes 

  • Partnering with HR, Payroll, Finance and IT to ensure seamless end-to-end processes 

  • Leading data governance, GDPR compliance and audit readiness 

  • Driving opportunities for automation, simplification and improved user experience 

  • Line managing HRIS Analysts, building capability and high performance 

 

 

 

What you’ll bring 

  • Strong experience in an HRIS or HR systems leadership role 

  • Excellent understanding of HR data, system controls and governance 

  • Experience supporting pay, APR or reward-related system activity 

  • Proven ability to work collaboratively with Payroll, Finance, HR and IT 

  • A proactive mindset with a focus on continuous improvement and automation 

  • Strong communication skills, able to engage technical and non-technical stakeholders 

  • Experience leading and developing teams 

 

Why Serco 

At Serco, we deliver essential services that make a real difference to people and communities. You’ll be part of an organisation that values trust, care, innovation and impact, where your expertise will directly improve how our people experience HR services. We offer flexible working, a collaborative culture and opportunities to grow your career in a complex, purpose-driven environment. 

 

What we offer 

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme
  • Flexible working options.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.