IT Supplier Specialist

IT Supplier Specialist  
Hybrid – Attached to our Solihull Office

Full Time, Permanent   
Band 5 / Up to £28,000 (dependent on experience)  

Are you highly organised, detail-oriented, and passionate about building strong supplier relationships? Serco is seeking an IT Supplier Specialist to join our Strategic Supplier Relationship Management (SRM) team.

In this key supporting role, you’ll coordinate supplier management activities, maintain critical documentation, and help ensure smooth, effective communication between Serco and our IT suppliers. Your work will directly contribute to the performance, compliance, and strategic success of Serco’s IT supplier ecosystem.

As part of this you’ll:

• Provide support for ongoing contract renewals as part of the supplier strategy.
• Manage documentation - organise and update supplier contracts, SLAs, NDAs, and Statements of Work, ensuring accessibility and compliance.
• Facilitate communication - act as a central point of contact between suppliers and internal stakeholders, ensuring timely and accurate information sharing.
• Support performance tracking - assist in collecting and analysing supplier performance data, preparing insightful reports and dashboards.
• Assist in issue resolution - coordinate responses to supplier-related issues and follow up on agreed actions.
• Drive process improvement - contribute to the standardisation and enhancement of SRM processes and procedures.

What you’ll need to do the role:

• Strong organisational and administrative skills, with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy in documentation and reporting.
• Effective verbal and written communication skills, enabling collaboration across teams and suppliers.
• A proactive approach to problem-solving and follow-through on action items.
• Experience in administrative or coordination roles, ideally within an IT or procurement environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with IT systems or supplier management tools.
• A collaborative mindset and enthusiasm for supporting process and performance improvements.
• Ability to achieve SC clearance.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.