Inclusion Partner

Inclusion Partner       
Hybrid – Attached to our Solihull office         
Full Time, Permanent    
Band 3 / Circa £55,000 (dependent on experience) 

Here at Serco, we’re dedicated to fostering a workplace where every colleague feels valued and included, and where a range of perspectives drives innovation and business success. As we continue to evolve, we are seeking an experienced and passionate Inclusion Partner to help us embed an inclusive culture across our UK and Europe operations.

The Inclusion Partner will play a vital role in transforming our approach to diversity, equity, and inclusion (DEI), helping us move from a fragmented, often reactive approach to a robust, strategic, and data-driven inclusion agenda. This role exists to create, implement, and embed a comprehensive DEI strategy that changes mindsets across contracts and balances the complex priorities of our business.

You will work closely with senior leaders, managers, employee networks, People Directors, and global inclusion colleagues to ensure inclusion is integrated into every aspect of our people practices - from recruitment and development through to retention and progression.

As part of this you’ll:

• Drive Serco UK and Europe’s DEI ambitions by translating global strategy into practical, local plans that deliver lasting impact.
• Develop and embed a strong DEI framework, balancing priorities and leading change across contracts.
• Partner with senior leaders to align inclusion initiatives with business goals.
• Support and coach employee network chairs to connect activity plans with strategy.
• Deliver talent development programmes that support underrepresented groups.
• Manage the DEI budget to ensure resources are used effectively.
• Use surveys, focus groups, and data analytics to identify barriers, track progress, and inform decisions.
• Collaborate with global teams to share best practice and ensure alignment.
• Apply a DEI perspective across recruitment, communications, learning, procurement, and product design.
• Build strong relationships to influence inclusive leadership and culture change.
• Advise on learning content, facilitate workshops, and contribute to behavioural standards.
• Engage external partners and networks to bring in fresh ideas and strengthen Serco’s DEI reputation.
• Translate strategic goals into annual plans and report progress to stakeholders.

What you’ll need to do the role:

• Experience in DEI or related functions (talent, learning, organisational development, change) with a strong inclusion focus.
• Deep understanding of diverse identities, systemic barriers, and current DEI trends.
• Strong data literacy with the ability to interpret diversity metrics, legislation, and benchmarking to drive decisions.
• Experience managing external partnerships in DEI contexts.
• Knowledge of organisational psychology or behavioural science to support sustainable culture change.
• Exceptional stakeholder engagement and influencing skills, able to challenge constructively at all levels.
• Confidence to disrupt the norm with evidence-based insights and purpose.
• Excellent communication and facilitation skills adaptable to diverse audiences.
• Self-motivated with organisational skills to manage multiple priorities and deliver results.
• Willingness to travel across the UK and Europe as needed. 

What we offer:

• Company car
• Private healthcare
• Bonus scheme of 5% on target and 10% exceeding targets
• Flexible working considered
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.