Learning and Development Advisor

Learning & Development Advisor  
Hybrid – Solihull, B91 3QJ
Full Time, 6 Month Fixed Term Contract
Band 6 / £27,000 per annum

Here at Serco, we’re seeking a highly organised and customer-focused Learning & Development Advisor to join our team at Serco. This is an excellent opportunity for someone with strong systems experience and a passion for supporting learning delivery across a large, complex organisation.

In this role, you will play a key part in coordinating learning activity, managing systems, and supporting apprenticeship administration while building strong relationships with stakeholders across the business.

As part of this you’ll:

• Manage and maintain learning assignments within SAP SuccessFactors LMS
• Upload, test, and maintain online learning content in collaboration with Content Developers
• Provide guidance on LMS best practices and system functionality
• Support LMS migration projects, ensuring accurate transfer of training records
• Manage course bookings and respond to delegate queries
• Maintain and update the learning catalogue
• Produce reports on learning activity and performance
• Coordinate communications around learning opportunities and mandatory training
• Manage and respond to training requests via ServiceNow (SNOW) ticketing system
• Handle queries relating to learning activities and course availability
• Build strong relationships with stakeholders across Serco contracts
• Work closely with third-party training providers to support delivery
• Provide administrative support for apprenticeship programmes
• Support learner records and compliance processes

What you’ll need to do the role:

• Experience working with Learning Management Systems (LMS), ideally SAP SuccessFactors
• Experience using ServiceNow (SNOW) or similar ticketing systems
• Strong administrative and organisational skills
• Excellent communication and stakeholder management skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to build effective relationships with stakeholders at all levels
• Work independently and manage your own workload
• Use initiative to resolve queries and improve processes
• Deliver a high standard of customer service

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.