Product Owner - Managed Desktop Services

Product Owner – Managed Desktop Service  
Hybrid – Solihull, B91 3QJ
Full Time, Permanent   
Band 3 / Competitive Salary

Here at Serco, we are seeking an experienced, strategic, and technically adept Product Owner for our Managed Desktop Service (MDS) - a role critical to how thousands of colleagues receive and use their desktop and laptop devices every day.

As Product Owner, you will lead, define, and deliver the strategic vision for our Managed Desktop Service. You will oversee device management technologies such as SCCM, Intune, and Autopilot - ensuring effective deployment, configuration, monitoring, security compliance, and lifecycle management across the entire desktop estate.

Working closely with stakeholders and multi-supplier delivery partners, you will translate needs into a clear product backlog, set the direction for development, and maintain financial control of the Managed Desktop Products.

This is a leadership role for someone with deep technical appreciation, excellent communication skills, and proven experience delivering high-quality, reliable IT services within an agile product model.

As part of this you’ll:

• Align the Managed Desktop Service with business objectives and drive modernisation.
• Translate stakeholder requirements into a prioritised product backlog.
• Guide delivery teams to ensure high-quality device builds, deployments, and configurations.
• Oversee the full device lifecycle: get it, build it, make it compliant.
• Manage multiple suppliers to ensure seamless end-to-end service delivery.
• Ensure security, compliance, and regulatory standards are met.
• Lead patching, updates, and compliance reporting.
• Monitor KPIs to ensure performance, reliability, and user satisfaction.
• Support incident and problem resolution and drive continuous improvement.
• Maintain accurate device inventory, documentation, and knowledge bases.

What you’ll need to do the role:

• Strong Windows 11 knowledge (with basic macOS).
• Experience with MDT, WDS, Autopilot, and application packaging.
• Proficient in SCCM, Intune, GPOs, and endpoint security tools.
• Understanding of ISO 27001, GDPR, and Cyber Essentials.
• Basic networking skills (TCP/IP, DNS, DHCP, VPN).
• Familiar with ITIL and Agile/Scrum practices.
• Proven leadership of cross-functional teams and multiple priorities.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Excellent communication and stakeholder influence.
• Budget and supplier management capability.
• Customer-focused, able to explain technical concepts simply.
• Strong commitment to user experience and service quality.
• Comfortable working in fast-paced, changing environments.
• 5+ years in EUC/desktop infrastructure and 2+ years in Product Owner/Product Management roles.
• Beneficial certifications: CSPO, ITIL4, MD-102, MS-102, SC-900.
• Ability to obtain SC clearance.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Company car
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.